Summary
Work Availability
Skills
Software
Work History
Education
Languages
Overview
Generic

Nadeeshan De Silva Henda Witharanage

Auckland,Remuera

Summary

Highly motivated and results-oriented IT Support Engineer with over 12 years of experience providing exceptional technical assistance and troubleshooting expertise. Proven track record of exceptional problem-solving abilities and teamwork, adept at delivering superior customer support, ensuring system stability, and maximizing user productivity. Most recently served at the Central Bank of Sri Lanka, where consistently delivered outstanding support and contributed to the organization's IT success.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Technical Support & Troubleshooting
  • Hardware & Software Installation/Configuration
  • Customer Service & Communication
  • Remote Support & System Monitoring
  • IT Infrastructure Maintenance
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Organizational skills
  • Attention to detail
  • Adaptability and flexibility
  • Self-motivation
  • Friendly and patient
  • Professionalism

Software

Linux

PHP

MySql

Python

C

Microsoft Office 365

AS400

Filenet

HTML

Photoshop

Work History

Senior Management Assistant

Central Bank of Sri Lanka
09.2021 - 06.2024
  • Technical Support & Troubleshooting: Resolved technical issues for EPF (Employees' Provident Fund) department users, ensuring smooth system operations. Proactively monitored and troubleshooted LAN/WAN infrastructure to maintain network stability and performance.
  • Server Administration: Managed server administration functions for the EPF department, ensuring high availability and optimal performance during peak periods.
  • System Maintenance & Upgrades: Installed, upgraded, configured, and maintained desktop computers, printers, network peripherals, and operating systems. Identified and recommended hardware/software upgrades to meet evolving needs.
  • Customer Service: Responded to customer inquiries and provided technical assistance via phone and in-person interactions.
  • Collaboration & Communication: Worked closely with internal/external teams (auditors, developers, vendors) to ensure smooth operations, seamless updates, and effective problem resolution.
  • Security & Compliance: Promoted information security awareness and enforced compliance with organizational policies. Participated in IS audits, providing technical expertise.
  • Continuous Improvement: Researched and implemented new technologies to enhance support processes. Assisted in new feature development by providing user feedback. Conducted training sessions to upskill team members.

Management Assistant III

Central Bank of Sri Lanka
09.2017 - 09.2021
  • Technical Support & Troubleshooting: Provided technical expertise in troubleshooting and diagnosing ICT-related problems. Resolved hardware, software, and network issues. Removed malware and other threats.
  • System & Network Maintenance: Installed, configured, and maintained IT systems and network peripherals. Maintained server and network uptime during peak periods.
  • Project Management: Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
  • Customer Service: Responded to customer inquiries and provided technical assistance. Developed strong relationships with key clients.
  • Collaboration & Training: Collaborated with internal teams on software patches and gathered user feedback for new feature development. Conducted training programs and knowledge transfer sessions.
  • Security & Compliance: Promoted information security awareness and enforced compliance. Assisted in BCP tests at the DR site.

Management Assistant II

Central Bank of Sri Lanka
05.2012 - 09.2017
  • Technical Support & Troubleshooting: Provided technical support and troubleshooting to EPF department users, ensuring high system availability and data integrity. Monitored systems, troubleshooted errors, and implemented solutions.
  • System Maintenance & Upgrades: Performed OS and software upgrades, ensuring compatibility and minimizing disruptions. Patched software and installed new versions to enhance security.
  • Customer Service: Built trust with clients through excellent communication and timely issue resolution, contributing to increased client retention.
  • Network Administration: Maintained smooth operation of LAN/WAN infrastructure within the EPF department.
  • Remote Support: Utilized remote access tools for efficient software installation and configuration on client systems.

Banking Assistant

Central Bank of Sri Lanka
09.2010 - 05.2012
  • Assisted Office administration duties in the regional office
  • Help Desk Support to the end users in the Regional Office
  • Network and PC troubleshooting in the Regional Office
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements
  • Conducting IT awareness sessions for staff of the Regional Office
  • Educated customers on online banking and mobile banking applications
  • Enhanced customer satisfaction by providing efficient and accurate banking services
  • Maintained friendly and professional customer interactions
  • Assisted customers with banking needs and inquiries
  • Delivered comprehensive training to new hires, fostering a knowledgeable and effective workforce within the branch

Education

Master of Information Technology - Information Technology

University of Colombo School of Computing
Colombo Sri Lanka
12.2020

Bachelor of Science - Mathematics And Computer Science

University of Ruhuna Matara
Matara Sri Lanka
11.2010

Languages

English
Professional Working
Sinhala
Native or Bilingual

Overview

14
14
years of professional experience

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Nadeeshan De Silva Henda Witharanage