NADHISHA PERERA
51, Wingrove Road, Owhata,Rotorua, New Zealand
Summary
Multi-talented and collaborative Administrative Manager/Director focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 15 years of experience in a broader area covering Banking, Project Management, Hospitality, Travel and Communication sectors . Analytical problem-solver and persuasive communicator with talent for creative solutions . Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives. Highly-motivated with desire to take on new challenges and with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals with demonstrated strategic planning, problem-solving and team-building abilities. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
22
22
years of professional experience
Work History
Project Manager
Digital Media Solutions
, Melbourne
06.2022 - 07.2023
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Created team objectives and roles with specific goals outlined for each individual.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Determined project staffing needs and led resource management.
Co- Owner /Director- HR & Administration
Barracuda Group of Companies (Pvt)Ltd
Colombo, Sri Lanka
04.2013 - Current
- Barracuda Group Companies comprises of Barracuda Sea Food and Grill (Pvt)Ltd, Breeze Sea Food and Grill (Pvt)Ltd, Barracuda Leisure (Pvt)Ltd and Barracuda Plantations (Pvt)Ltd with over 150 employees
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
Manager- Special Projects & HR Manager
Asset Holdings (Pvt)Ltd
Colombo, Sri Lanka
12.2009 - 03.2015
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Evaluated staff performance relative to production, quality and budgetary targets, providing feedback to team members and refining protocols to optimize efficiency.
- Defined and communicated special project objectives and workflow procedures to participating departments, identifying mileposts for gauging overall progress and production quality indicators.
- Acted as liaison between company divisions, government entities, public agencies and outside representatives to facilitate communication and maintain project progress.
- Planned and delivered presentations on ongoing projects, organizing information and highlighting key performance indicators to keep departments, executives and shareholders current.
- Monitored communication within company to develop and implement technological and procedural protocols for interdepartmental transmission of information and work products.
- Hired and maintained temporary personnel for specialized positions within new projects, selecting highly talented individuals producing superlative final outcomes.
- Presented progress reports to client, highlighting ongoing progress milestones and communicating unforeseen obstacles.
- Researched different topics and gleaned important details from various sources for possible use in future assignments.
Department Coordinator
Emirates NBD
Dubai, U.A.
04.2007 - 07.2008
- Provides a range of secretarial and administrative support services to the Regional Manager- Bur Dubai and to the Branch Manager of Karama Branch
- Coordinating & handling recruitment processes, operational activities, etc of twelve branches in Bur Dubai with the alliance of the Regional Manager
- Acting as point of Handling departmental correspondence, diary management and making administrative arrangements
- Coaching and guiding the newly recruited staff in terms of making them familiar with the Bank’s Organization structure and its policies .Being mainly responsible for training the staff for new HR systems and handling performance management of the branch staff .The role is accountable for maintaining and updating the department’s filling system in line with 5s system, maintaining general confidentiality, resolving day-to-day problems, replenishing stationary and operation of office equipment
- Acting as point of interface with senior managers and provide guidance and direction to staff within the unit
- Prepares appropriate reports, returns, meetings minutes and presentations
- Handling and measuring of the quality of the customer service in the twelve branches
- Organizing of meetings, seminars and all other occasions related to the branches Reviews effectiveness of the departmental administrative procedure in order to recommend and implement improvements where need is identified.
Travel Coordinator
George Steuarts Travel International (Pvt.) Ltd, George Steuarts Travel International (Pvt)
Colombo, Sri Lanka
03.2006 - 01.2007
- Directly responsible for corporate clients in coordinating travel and tour arrangements, which includes reservations (Galileo), organizing individual and group ticketing, visas, and hotel arrangements
- Liaising with clients to update changes as advised by the airlines/tour operators and demonstrated excellent inter-personal skills leading to enhanced travel business for the employer
- Also handled direct ticketing sales when short staffed
- Handled the switchboard and answered calls when short staffed
- Secretarial duties included general office administration, documenting and maintaining department filing systems and procedures.
Key Client Relations Officer
Dialog Telekom (Pvt) Ltd
Colombo, Sri Lanka
08.2003 - 10.2004
- Handling VIP clients’ accounts which includes high quality of service at any given time
- Handling technical support for the clients
- Handle the Airport branch office which includes making roasters, providing the travel insurance (AIG) to the Dialog Customers, Performed secretarial services and managed general office systems/procedures and allocation of areas/duties to field staff
- Managed data entry of questionnaires
- Maintained various databases, department files and assisted with preparation of reports
- Handling and promptly resolving customer compliant in a professional and effective manner.
Customer Care Specialist/Shift Leader
Sprint PCS
Austin, USA
03.2001 - 07.2003
- Handling and swiftly resolving customer compliant in a professional and effective manner
- Creating and introducing in-store customer awareness and feedback forms with most useful results
- Handling Phones &
- Connection Sales and giving the feedback of the general sales to the company
- Providing an improved user friendliness, customer care and productivity
- Performed secretarial services and dealt with general office systems and procedures.
Education
Masters of Business Administration - Business Management
06.2020
Diploma - Community Services
04.2019
Focused Management Education
Diploma - Early Childhood Education
03.2010
Administration
08.2008
- Completed professional development in Administration
High School Diploma -
06.2001
GC.E (Ordinary Level) -
12.1999
Skills
- Operations Management
- Recruiting and Hiring
- Business Administration
- Verbal and Written Communication
- Client Service
- Quality Management Systems
- Strategic Project Planning
- Hiring and Staffing
- Business Management
- Customer Relations
- KPI Management
- Employee Development
- Human Resource Management
- Training and Development
- Staff Training and Development
- Program Creation and Implementation
- Business Planning
- Administrative Oversight
- Project Management
- Staff Management
- Negotiation
- Profit and Loss Analysis
Affiliations
- Member/Social worker at Manasuwaya Physchological Forum ( January 2020 till to date)
Manasuwaya psychosocial forum was formed in north Sri Lanka at Putlum district base on the government base hospital in Sri Lanka. The main objectives are enhancements of the quality of care in psychiatric patients, identification of psychiatric and psychological problems by medical and non-medical trained people. - Voluntarily social / community service worker at Diyagala Boys Town , Ragama, Sri Lankan ( 2015- till date). Diyagala Boys' Town is a socio/charitable Institute a project registered with the Department of Social Services as an approved Charity by Sri Lankan Government which is also internationally recognized as a charitable institute .It created to assist in every manner and extent possible the underprivileged, handicapped, Orphans, single parent children, victims of war and otherwise abandoned youth of Sri Lanka, irrespective of caste, creed or race, between the ages of 10 -20 years. https://www.diyagalaboystown.org/
- Member of Vishwa Parami Trust ( 2008 – 2015) Vishwa Parami Trust is a Non – Profitable Organization in Sri Lanka incorporated in 2008, under the Companies Act of Sri Lanka. Its' main objective is to respond, without discrimination or borders of religion, ethnicity or any disparity, to all in suffering and in need, to enable them to continue to improve their own lives and communities, and to have the means to live with dignity, respect and hope. Its’ activities also include the provision of facilities in a variety of fields such as education, medical, housing, self-employment and community projects. In addition, Vishwa Parami Trust also concentrates on the upliftment of places of religious teaching and worship, restoration of ancient places of worship and many other similar activities. www.vishwaparami.lk
- Past Social Associations Member of Interact Club at St.Bridget’s Convent , Colombo-07 ( 1998-2000)
Timeline
Project Manager - Digital Media Solutions
06.2022 - 07.2023
Co- Owner /Director- HR & Administration - Barracuda Group of Companies (Pvt)Ltd
04.2013 - Current
Manager- Special Projects & HR Manager - Asset Holdings (Pvt)Ltd
12.2009 - 03.2015
Department Coordinator - Emirates NBD
04.2007 - 07.2008
Travel Coordinator - George Steuarts Travel International (Pvt.) Ltd, George Steuarts Travel International (Pvt)
03.2006 - 01.2007
Key Client Relations Officer - Dialog Telekom (Pvt) Ltd
08.2003 - 10.2004
Customer Care Specialist/Shift Leader - Sprint PCS
03.2001 - 07.2003
University of Bedfordshire - Masters of Business Administration, Business Management
Facility Management Training Partners Pty Ltd - Diploma, Community Services
Modern Montessori Education - Diploma, Early Childhood Education
Emirates Bank Education Arm - , Administration
McNeil High School - High School Diploma,
St. Bridget’s Convent - GC.E (Ordinary Level),
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