Nadia King
Summary
Dynamic New Business Specialist at Partners Life Insurance with a proven track record in customer relations and application processing. Enhanced team efficiency through streamlined processes and trained staff on best practices. Skilled in documentation and data entry, delivering exceptional service while fostering strong client relationships. Committed to driving business growth and engagement.
Overview
4
4
years of professional experience
Work History
New Business Specialist
Partners Life Insurance
Takapuna, AUK
03.2024 - Current
- Developed new business strategies to enhance customer engagement and market penetration.
- Prepared detailed reports on business performance, presenting insights to senior management.
- Trained junior staff on best practices in client communication and relationship management.
- Enhanced team efficiency by streamlining processes and implementing best practices for project management.
- Strengthened relationships with key partners by maintaining regular communication and providing updates on ongoing projects.
- Tracked application status throughout review process.
- Developed comprehensive knowledge of our product/service offerings, enabling effective communication of their features and benefits to prospective clients.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated office operations to streamline administrative processes and enhance efficiency.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Trained new staff on administrative protocols, fostering a collaborative and knowledgeable work environment.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Receptionist
Raywhite
Ellerslie, AUK
05.2023 - 03.2024
- Greeted and assisted visitors, ensuring a welcoming atmosphere and providing accurate information.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meetings, optimizing calendar management for staff.
- Maintained organized filing system, enhancing document retrieval and office efficiency.
- Assisted in inventory management of office supplies, contributing to resource availability.
- Performed data entry tasks accurately, supporting record-keeping efforts in the office.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed scheduling and calendar coordination for executive leadership, optimising time management.
- Provided administrative support during meetings, taking minutes and tracking action items for follow-up.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front of House Employee
Ponsonby Pool Hool
Ponsonby , AUK
01.2022 - 05.2023
- Assisted customers with inquiries, ensuring a positive dining experience.
- Managed cash register operations, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximising profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
Crew Member
McDonald's
Glenfield, AUK
04.2021 - 01.2022
- Assisted in preparing food items while adhering to safety and cleanliness standards.
- Collaborated with team members to ensure timely and efficient service delivery.
- Engaged with customers, providing excellent service and addressing inquiries promptly.
- Supported training of new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Medical Terminology Course -
Auckland University of Technology
Auckland, NZSkills
- Target market identification
- Customer relations
- Application processing
- Documentation skills
- Social media marketing
- Pipeline management
- Customer service management
- Team collaboration
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- MS office
Timeline
New Business Specialist
Partners Life Insurance
03.2024 - Current
Receptionist
Raywhite
05.2023 - 03.2024
Front of House Employee
Ponsonby Pool Hool
01.2022 - 05.2023
Crew Member
McDonald's
04.2021 - 01.2022
Medical Terminology Course -
Auckland University of Technology