Summary
Overview
Work History
Skills
Certification
References
Affiliations
Timeline
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Nadia Wood

Rotorua,Bay Of Plenty

Summary

I am an honest, reliable and hard-working individual seeking permanent full-time employment in a friendly, supportive team environment. My previous work history includes over 10 years experience in the retail and sales industry, where I have learnt the fundamentals of excellent customer service and Store management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ASSISTANT STORE MANAGER

Dollar Dealers Limited
Rotorua, Bay Of Plenty
02.2023 - 01.2024
  • Negotiating with customers.
  • Product knowledge. Of all stock in the store.
  • Supporting the store manager in all operations of the store.
  • Assisting staff with training.
  • Till and safe balancing.
  • Pricing stock.
  • Admin tasks
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

PERFORMANCE/STORE MANAGER

Cash Converters
Tauranga
03.2022 - 01.2023
  • I traveled from Rotorua to Tauranga five days a week for work.
  • I was hired as a Performance Manager to train and hire new staff at the Tauranga branch.
  • Opening and closing of the store.
  • Performance management.
  • Pricing and testing all stock, inventory.
  • Personal finance.
  • Making sure the store was running smoothly, with all policies and procedures being followed
  • Responsible for all operations of the store.
  • Payroll and rosters.
  • Negotiating with customers.
  • Customer satisfaction and service.
  • Staff Meetings and Team Training

ASSISTANT STORE MANAGER

Cash Converters
Rotorua
01.2021 - 03.2022
  • Kpi Driven
  • Building a team and Training Staff
  • Opening and closing of the store
  • Assisting store manager in all store operations
  • Customer service, personal finance, Buys and loans, Retail sales
  • Reaching kpis
  • Inventory - processing and pricing of all stock
  • Communicating with police on a weekly basis
  • Ensuring all policies and procedures are in place
  • Merchandising
  • Staff training and teamwork
  • Cash balancing
  • Inventory, Retail and Finance operations
  • Cash handling
  • Rosters and payroll
  • Training staff
  • Health and safety procedures

PERSONAL FINANCE / BUYS AND LOANS / RETAIL OPERATOR

Cash Converters
06.2017 - 01.2021
  • Processed Cash Advance and personal Loan applications
  • Cash handling
  • Responsible lending policies and procedures
  • Merchandising
  • Inventory Processing
  • Customer service/ Sales
  • Processing loan payments and pick ups
  • Stocktake
  • Loaning and buying customers second hand goods
  • General jewellery repairs
  • Sales - Upselling and promoting
  • Cash handling
  • Customer service
  • Processing repairs and refunds
  • Stocktake

JEWELLERY COUNTER - HEAD OF DEPARTMENT

The Warehouse Group
Rotorua
05.2016 - 03.2017
  • Cash handling
  • Customer service
  • Sales - Upselling and promoting
  • Cash handling
  • Merchandising

TEAM MEMBER

The Warehouse Group
Rotorua
01.2012 - 03.2016
  • All Counter operations
  • Stocktake
  • Customer service
  • Sales - promoting and upselling
  • Merchandising
  • Everyday cleaning
  • Cash handling
  • Product knowledge

Skills

  • Pawn broking
  • Staff management
  • Pricing and markdowns
  • Inventory control
  • Store Opening and Closing
  • Transaction processing
  • Inventory tracking and stock management
  • Sales promoting
  • Merchandising
  • POS Systems Operations
  • Hiring and training staff
  • Negotiating with customers
  • teamwork
  • Hire purchase
  • Training staff
  • Customer service and sales

Certification

  • Pawn Brokers licence
  • Certificate in travel and tourism level 3
  • Certificate in travel level 3

References

UPON REQUEST

Affiliations

  • Exercise, health, and fitness.
  • Outdoor activities.
  • Town festivities.
  • Music.
  • Animals and Nature

Timeline

ASSISTANT STORE MANAGER

Dollar Dealers Limited
02.2023 - 01.2024

PERFORMANCE/STORE MANAGER

Cash Converters
03.2022 - 01.2023

ASSISTANT STORE MANAGER

Cash Converters
01.2021 - 03.2022

PERSONAL FINANCE / BUYS AND LOANS / RETAIL OPERATOR

Cash Converters
06.2017 - 01.2021

JEWELLERY COUNTER - HEAD OF DEPARTMENT

The Warehouse Group
05.2016 - 03.2017

TEAM MEMBER

The Warehouse Group
01.2012 - 03.2016
  • Pawn Brokers licence
  • Certificate in travel and tourism level 3
  • Certificate in travel level 3

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Nadia Wood