Nadia Te-Atarua Vrsaljko
Mount Wellington,AUK
Summary
My mission in life is to never be boring or bored. Customer service has shown me people from all walks of life. I love a fast paced environment where things are always changing. I am still too young to know exactly where I'm going to be in the future but I do know that I will not be idle. There is always more to learn.
Overview
10
10
years of professional experience
Work History
Food and Beverage Server
Waitress
Szimpla Gastro Bar
08.2023 - 02.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Addressed and handled customer complaints in polite and professional manner.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cleaner PPCS
Cleaning Assistant
Saint Kentigern School
04.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Tuck shop Employee
Rongomai Primary school
Otara
05.2018 - 12.2019
- Fast writing skills
- Able to work with all ages and cultures
- Working under pressure
- Listening skills
- Time Management
- Organization skills
- Cash Handling/fast adding skills
- Food Handing Skills
Customer Service Assistant
Tank Juice
Ponsonby
03.2017 - 03.2018
- -Cash Handing Skills
- -Multi tasking
- -Juicing
- -Customer Communication skills
- -Maintaining the key tank values
Customer Service Assistant
The cutting Zone
Manurewa
09.2013 - 02.2014
- -CRM Experience
- -Customer Account Maintenance
- -Utilizing Microsoft Office
- -Customer Communication skills
- -Maintaining the key values of position
- This also includes computer/typing skills this includes writing emails, printing/copying documents, highly skills on Microsoft office, making computing inquires, booking appointments, sorting out and distributing mail.
Education
NCEA - undefined
McAuley High school
11.2015
Skills
- Microsoft word
- Researching
- Customer relationship management (CRM)
- Working with children and elderly
- Design poster and flyers with graphic software
- Able to follow instructions
- Quickly learns new skills
- Highly Adaptable
Reference
PPCS
Tash: 0220752674
Szimpla
Erin: 0212697111
Timeline
Food and Beverage Server
Waitress
08.2023 - 02.2024
Cleaner PPCS
Cleaning Assistant
04.2022 - 08.2023
Tuck shop Employee
Rongomai Primary school
05.2018 - 12.2019
Customer Service Assistant
Tank Juice
03.2017 - 03.2018
Customer Service Assistant
The cutting Zone
09.2013 - 02.2014
NCEA - undefined
McAuley High school