Nadine Lemme
Red Beach,WGN
Overview
8
8
years of professional experience
Work History
North Shore District PSA Court Delegate
Public Service Association
06.2016 - 11.2017
- Ensure all PSA members are well informed around employment policies and offer to staff when needed
- Meet new staff members and provide them with all the relevant information around becoming a PSA member and how the union can support them with their employment contracts
- Provide staff with accurate and up to date information regarding any employment changes
- Maintain positive relationships with both frontline staff and management, so that any issues can be resolved in the best possible way.
Criminal Case Manager / Court Registry Officer
Ministry of Justice (North Shore District Court)
02.2010 - 11.2017
- Monitor and manage progression of cases to ensure they are progressed in a timely manner
- Liaise regularly with stakeholders to monitor progression of cases and identify areas for improvement
- Exercise Deputy Registrar powers in accordance with legislative requirements
- Identify plan and schedule cases to effectively manage judicial time
- Built strong relationships with the Judiciary and stakeholders, by communicating effectively and ensuring that all are well informed around the management of cases
- Attended developmental programmes and groups to enable personal growth
- Assisted in a training programme for deputy registrar powers, where new employees to the Ministry attend a facilitated training course to learn about decision making tools when exercising their powers
- Support the Judiciary and ensuring they are provided up-to-date information on cases in a timely manner
- Receive and process all applications submitted over the counter
- Provided excellent customer service and provide all documentation to parties
- Social fun club committee member, arranged certificates of achievements, ran team building days and helped celebrate team members birthdays and anniversaries.
Service Manager
Ministry of Justice (North Shore District Court)
11.2017
- Provide strong and visible leadership, support and manage seventeen Team member’s performance by maintaining regular observations
- Collaboratively work with other team managers to ensure quality service provided across all courts
- Encourage and support team members in their coaching and development
- Communicate effectively with stakeholders to ensure they understand the contribution they make to the timely progression of cases
- Promote and maintain a customer-focussed service culture across all service delivery activities
- Liaise regularly with Judiciary to support and advance cases
- Encourage the use of Te Reo and development understanding of Tikanga
- Ensure the team is providing consistence Ministry wide service
- Ensure risks are identified and managed early
- Ensure all court rooms are adequately resourced daily
- Communicate clear performance goals
- Ensure that operational deadlines and targets are met
- Provide advice and support to employees
- Build and maintain effective relationships both with internal and external stakeholders
- Ensure financial resources are managed
- Experience in change management
Education
Business Communication, Organisation & Management, Introduction to Commercial Law, Accounting Principles & Practices, Marketing -
Open Polytechnic
National Certificate in Natural Medicine -
Naturopathic College of NZ
Certificate in Therapeutic Massage -
NZ School of Massage
Appointed Deputy Registrar -
Ministry of Justice
Competencies Personal Strengths
- Interpersonal: Ability to relate easily to all people regardless of age, race and gender
- Customer Focus- Encouragement of providing excellent front line customer service to internal and external stakeholders with strong written and verbal communications skills.
- Innovative – Experience and commitment to implementing new processes and to continuously think of better ways to improve and grow as an organisation.
- Motivating others – I have necessary skills and knowledge to adapt to peoples different learning styles and to encourage a high-performance team.
- I have excellent time management skills.
- Relationship building demonstrated ability to effectively communicate with people at all levels and build strong relationships.
References
- Carl Lewens, Manager Justice Services (Waitemata), 027 839 3667, Carl.Lewens@justice.govt.nz
- Fiona Parkes, Manager Justice Services (Auckland), Fiona.Parkes@justice.govt.nz
Hobbies and Interests
- Enjoy long walks.
- Playing and watching netball
- Coach Junior Netball
Timeline
Service Manager
Ministry of Justice (North Shore District Court)
11.2017
North Shore District PSA Court Delegate
Public Service Association
06.2016 - 11.2017
Criminal Case Manager / Court Registry Officer
Ministry of Justice (North Shore District Court)
02.2010 - 11.2017
Business Communication, Organisation & Management, Introduction to Commercial Law, Accounting Principles & Practices, Marketing -
Open Polytechnic
National Certificate in Natural Medicine -
Naturopathic College of NZ
Certificate in Therapeutic Massage -
NZ School of Massage
Appointed Deputy Registrar -
Ministry of Justice
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