Summary
Overview
Work History
Education
Skills
References
Work Availability
Websites
Timeline
BusinessAnalyst
Naeri Kereru

Naeri Kereru

Bishopdale,Christchurch

Summary

A compassionate and efficient professional with over 20 years of experience spanning customer service, caregiving, sales, engagement and the arts. Recognised for strong relationship-building skills, problem-solving abilities, and excellent communication. Skilled in leading and managing multiple responsibilities, nurturing team well-being, and achieving high standards in fast-paced environments. An empathetic and driven leader, ready to embrace new opportunities and growth.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Park Night & Day
11.2022 - 06.2024
  • Delivered exceptional customer service as a checkout operator, ensuring customer satisfaction and accuracy
  • Assisted with stock filling, merchandising, and food preparation, maintaining high standards of cleanliness
  • Qualified in Lotto sales, providing knowledgeable and reliable service to customers
  • Built strong relationships with regular customers and management, creating a welcoming and positive store experience

Support Worker

IDEA Services
07.2021 - 11.2022
  • Team leader on various shifts, providing guidance and training to new staff members
  • Supported individuals with personal care, meal preparation, and community activities, promoting independence and well-being
  • Maintained strong communication within team and management to ensure the highest standard of care
  • Built trust-based relationships with clients and their families, ensuring needs were met with respect and understanding

Mahi Toi Practitioner

Kereru Arts
01.2003 - 01.2022
  • Created tāonga (greenstone) using traditional Māori techniques
  • Promoted products through social media, community events, and retail partnerships throughout New Zealand, successfully increasing visibility and sales
  • Engaged with clients to provide personalised service, building trust and strengthening the business's reputation within the community

Caregiver

Highfield Lifecare
01.2019 - 01.2020
  • Assisted residents with personal care routines, meal services, and household tasks such as laundry
  • Organised daily routines to ensure smooth operations and efficiency
  • Collaborated with team members to deliver high-quality care while maintaining a supportive and compassionate environment
  • Built strong relationships with clients and their families

Customer Service Representative

BP Connect
01.2019 - 01.2020
  • Provided attentive service across multiple roles, including café barista, checkout operator, and forecourt attendant
  • Maintained high service standards and fostered positive relationships with customers to encourage repeat business

Cleaner

OCS
01.2019 - 01.2020
  • Conducted thorough cleaning duties in commercial settings, ensuring hygiene through vacuuming, mopping, and surface cleaning
  • Delivered reliable and detailed cleaning services to meet client expectations

Education

Associate of Arts - Mahi Toi - Māori Arts

Kereru Arts

Certificate in Health & Wellbeing - Level 2

NCEA - Level 1 & 2

Skills

  • Influential Thought Leadership
  • Strong Relationship Management
  • Collaborative Team building
  • Effective Time Management
  • Flexibility in Fast-Paced Settings
  • Customer service excellence
  • Detail-Oriented Approach
  • Calm under pressure
  • Supervision and leadership
  • Good sense of humour

References

Available on request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Park Night & Day
11.2022 - 06.2024

Support Worker

IDEA Services
07.2021 - 11.2022

Caregiver

Highfield Lifecare
01.2019 - 01.2020

Customer Service Representative

BP Connect
01.2019 - 01.2020

Cleaner

OCS
01.2019 - 01.2020

Mahi Toi Practitioner

Kereru Arts
01.2003 - 01.2022

Associate of Arts - Mahi Toi - Māori Arts

Kereru Arts

Certificate in Health & Wellbeing - Level 2

NCEA - Level 1 & 2

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Naeri Kereru