Naewon Cho
Hillcrest,AUK
Summary
Dynamic and results-driven professional with a robust work ethic and a genuine passion for the banking industry. Strong ability to learn quickly and adapt while consistently seeking new challenges and excelling in customer-centered service roles. Proven time management and teamwork skills contribute to success in fast-paced environments, ensuring customer satisfaction and enhancing service quality to positively impact both clients and the organization. Experienced in handling customer inquiries and resolving issues within the banking sector, leveraging excellent communication and problem-solving skills to elevate client satisfaction while maintaining a strong understanding of banking procedures and customer service best practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Living Coach
Vision West
02.2025 - 07.2025
- Still belongs to Vision West as a casual (full time hours)
Independent Living Coach
Vision West
01.2022 - 07.2025
- Full time 2 years and 6months
- Improved team and client cohesion by organizing regular bonding activities and fostering a supportive environment.
- Developed relationships with clients to provide ongoing support and encouragement.
- Assisted clients in setting and achieving personal and professional goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Wellness Partner
Aria Gardens
01.2020 - 10.2021
- Dementia ward, hospital, residential care; all around Full time
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
After-school Tutor
Self-employeed
07.2023 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Provided targeted support for students preparing for standardized tests or exams.
- Supported students with helpful study habits and exam strategies.
- Established strong rapport with parents and guardians to maintain open lines of communication regarding student progress.
Office manager
EduExpert after school tutoring center in NZ
01.2018 - 01.2022
- Full time 2 years Part time 2 years
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized office space utilization, leading to more efficient and productive work environment.
Volunteer
Invercargill Community Central Center
11.2017 - 12.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Teacher
Education center manager in Korea
01.2006 - 01.2013
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Designed and implemented assessments to measure student progress in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
Education
Bachelor - social welfare
National Institute For Lifelong Education
South KoreaBachelor - English literature
National Institute For Lifelong Education
South KoreaGraduate Diploma Level 7 - Hotel management
Southern Institute of Technology
NZ01-2018
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Relationship building
- Flexible schedule
- Verbal and written communication skills
- Patient companionship
- Dementia care
Languages
English
Native or Bilingual
Certification
- NZQA (Heath & Wellbeing Level 5)
- (Vision West) First Aid certificate
- Korea Chamber of Commerce and Industry (Word Process License)
- Certificate of TESOL In Canada
- Ministry of Gender Equality and Family (National Accredited Professional Youth Counselor License)
- NILE (National Accredited Social worker license)
- KPCS (Psycological counselor certificate)
Interests
- Gardening
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
Timeline
Independent Living Coach
Vision West
02.2025 - 07.2025
After-school Tutor
Self-employeed
07.2023 - Current
Independent Living Coach
Vision West
01.2022 - 07.2025
Wellness Partner
Aria Gardens
01.2020 - 10.2021
Office manager
EduExpert after school tutoring center in NZ
01.2018 - 01.2022
Volunteer
Invercargill Community Central Center
11.2017 - 12.2017
Teacher
Education center manager in Korea
01.2006 - 01.2013
Bachelor - social welfare
National Institute For Lifelong Education
Bachelor - English literature
National Institute For Lifelong Education
Graduate Diploma Level 7 - Hotel management
Southern Institute of Technology
Similar Profiles
Malugaata Lois MorganMalugaata Lois Morgan
Home Support Worker at Vision WestHome Support Worker at Vision West
Natasha YerkovichNatasha Yerkovich
Support Care Giver at Vision WestSupport Care Giver at Vision West
Tracey Kete-kawhenaTracey Kete-kawhena
Personal Support Worker at Vision WestPersonal Support Worker at Vision West
Ysobela Gabrielle GarlanYsobela Gabrielle Garlan
Medical Laboratory Science Intern at Quezon City General HospitalMedical Laboratory Science Intern at Quezon City General Hospital
Brett PearceBrett Pearce
Production Manager/Scheduler at Counties Kitchens LtdProduction Manager/Scheduler at Counties Kitchens Ltd