NAGA LAKSHMI KONDRAGUNTA
Christchurch,New Zealand
Summary
IT professional skilled in SharePoint administration and technical writing, delivering impactful documentation and support. Proficient in managing critical data and resolving technical tickets in Microsoft environments. Collaborates effectively with stakeholders to ensure clarity and compliance, contributing to agile project success.
Overview
6
6
years of professional experience
Work History
Solution Architect
HCL
10.2021 - 03.2024
- Delivered Level 2 service desk and desktop support in a Microsoft-based environment.
- Provided technical support for Windows, Microsoft 365, Outlook, and Teams.
- Troubleshoot hardware issues and end-user applications.
- Created and configured SharePoint server farms, web applications, site collections, document libraries, and custom lists to enhance collaborative workflows.
- Directly managed the platform used for storing critical organizational documents, data, and communication, providing foundational administrative support.
- Supported master data like structures including site collections, lists, metadata, document libraries, and user information.
- Worked in a ticket-based environment using ServiceNow, following ITIL processes.
- Followed strict processes and governance standards to maintain data integrity and compliance.
- Identified and resolved inconsistencies in site collections and metadata to ensure compliance with governance standards.
- Managed and resolved high volumes of technical tickets via ServiceNow, achieving SLA targets for L2 support.
- Collaborated with internal teams and stakeholders in a structured, deadline driven environment.
Technical Writer
E-Mug Technologies Pvt Ltd
10.2017 - 08.2018
- Developed end-user documents including User Guides, Deployment Guides, Installation Planning Guides, and Troubleshooting Guides.
- Wrote, formatted, and edited procedural and technical information for both technical and non-technical users.
- Interacted with Software Engineers, SMEs, Product Owners, and Business Analysts to gather inputs and clarify complex product functionalities.
- Gathered and analyzed product information from various sources to document new or changing features for release.
- Planned, scheduled, and tracked documentation work to meet product release dates and client deliverables.
- Participated in Daily Sprint meetings to remain aligned with product development for documentation purposes.
- Reviewed documents for technical content accuracy and adherence to standards, ensuring high-quality deliverables.
- Produced specialized documentation such as Service/Maintenance Manuals, Operator Manuals, and Technical Information Manuals to support product use.
Education
Masters in Applied Business - Business Analytics
Unitec Institute of Technology
New Zealand07-2025
Skills
- ServiceNow expertise
- Incident management
- Microsoft 365 administration
- SharePoint administration
- SQL
- Power BI
- Agile methodology
- IT support
- Content migration
- Documentation practices
- Technical documentation
- Oxygen XML editing
- FrameMaker expertise
- Acrobat Pro expertise
- Microsoft Excel
- Collaboration skills
- Stakeholder communication
- Customer service
Details
Christchurch, Canterbury, 8011, New Zealand, +642109121397, nagalakshmikondragunta91@gmail.com
Timeline
Solution Architect
HCL
10.2021 - 03.2024
Technical Writer
E-Mug Technologies Pvt Ltd
10.2017 - 08.2018
Masters in Applied Business - Business Analytics
Unitec Institute of Technology