Nagarajan Hariharan
Kelston,Auckland
Summary
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Customer Service and Contact Center.Fluent in English and accustomed to working with cross-cultural, global teams.
Overview
11
11
years of professional experience
Work History
Tech lead
Cognizant Technology Solutions
04.2016 - 05.2024
- Take inbound calls and assist customers with queries related to password reset
- Do call audits and provide feedback to team members in their areas of improvement.
Client Tech support associate
Dell
01.2015 - 03.2016
- Take inbound calls with customer queries about Id creations and extensions
- Maintain professional approach throughout the calls.
Technical Support Officer
Mphasis
10.2014 - 01.2015
- Take inbound calls with customer queries about internet related issues and billing queries.
Tele Researcher
Merit Software Services
06.2014 - 10.2014
- Make outbound calls and generate leads to the company for sales.
Tele Researcher
Eventila Technologies Pvt Ltd
04.2013 - 05.2014
- Install required softwares in customers computer over phone
- Schedule technician visit for any hardware related issues.
Education
Level 9 - Computer Science
RMIT University
Melbourne, Australia12.2010
Skills
- Microsoft office
- Nice application suite
- Teamwork
- Quick learner
- Active listening
Community Experience
Youth Red Cross, Chennai, India, 10/01/04, 03/01/08, Organize blood donation camps for needy. Give guidance to patients with the department they need to visit.
Hobbies and Interests
- Singing
- Playing cricket
References
Referees available on request.
Additional Information
I have got best caller award for handling irate caller.
Won Technician of the quarter twice when working in Dell.
Timeline
Tech lead
Cognizant Technology Solutions
04.2016 - 05.2024
Client Tech support associate
Dell
01.2015 - 03.2016
Technical Support Officer
Mphasis
10.2014 - 01.2015
Tele Researcher
Merit Software Services
06.2014 - 10.2014
Tele Researcher
Eventila Technologies Pvt Ltd
04.2013 - 05.2014
Level 9 - Computer Science
RMIT University
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