Naia Rangi
Christchurch,CAN
Summary
Accomplished Retail Manager with a proven track record at Chemist Warehouse Springlands, excelling in inventory control and staff management. Demonstrated success in enhancing store operations and customer service, leading to surpassing sales goals. Expert in team training and development, ensuring peak performance and operational efficiency. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
Retail Manager
Chemist Warehouse Springlands
Blenheim, MBH
07.2022 - 05.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
Education
No Degree - Certificate in Aviation (Flight Attending)
New Zealand School Of Tourism
Christchurch, NZ11.2024
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Team Training
- Staff Management
- Team training and development
- Merchandising operations
- Merchandise planning
- Employee Scheduling
- Staff recruitment
- Decision-Making
- Goal Setting
- Customer Service Management
- Delegating Work
Timeline
Retail Manager
Chemist Warehouse Springlands
07.2022 - 05.2024
No Degree - Certificate in Aviation (Flight Attending)
New Zealand School Of Tourism