Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Najam Ahmed Zulfiqar Abbasi

Avondale,Auckland

Summary

Energetic and result oriented professional eager to bring strong customer service skills to a growing company. Excellent customer service and communication skills. Utilizing my existing skills and theoretical knowledge to solve practical and challenging problems.

Experienced Site Foreman with background in overseeing and coordinating construction projects from conception to completion. Possess strong leadership skills, ensuring work is completed on time and within budget while maintaining high safety standards. Demonstrated ability in managing crews, liaising with clients, architects, and engineers, and delivering quality results. Proven record of driving team productivity and improving project efficiency.

Overview

16
16
years of professional experience

Work History

Site Foreman

Pyramid Plasterers
Auckland City, 1010
06.2023 - Current
  • Organized and scheduled work crews to ensure efficient completion of projects within budget constraints.
  • Monitored progress of subcontractors to ensure compliance with project specifications and timelines.
  • Collaborated with other supervisors and managers to coordinate activities between different trades or departments.
  • Ensured that jobsite materials were properly stored and handled in accordance with industry best practices.
  • Maintained safe working environment by enforcing company policies and procedures regarding health, safety, environmental protection.
  • Assisted in training new employees in proper techniques for operating equipment safely and efficiently.
  • Determined resource needs including manpower requirements, materials estimates, tools and equipment lists.

Senior Process Associate

Tata Consultancy Services Pvt. Ltd.
08.2014 - 10.2022
  • Providing end to end solution to customer queries and issues related to credit cards and general account maintenance via email
  • Training new hires and monitoring the performance of individuals during their OJT (On Job Training) period and providing comprehensive feedback
  • Working overtime and out of hours when required
  • Working under pressure and meeting deadlines.

Customer Relations Advisor

Tech Mahindra Business Services Ltd.
11.2010 - 03.2014
  • Providing voice based end to end solution to customer queries and issues related to mobile broadband internet connection
  • Solving customer queries, complaints and providing assistance on Windows and Mac based operating system
  • Analyzing statistics and evaluating agent performance based on data and generating reports on MS Excel.

Senior Support Professional

Stream International Services Pvt. Ltd.
07.2008 - 01.2010
  • Job profile included Technical assistance to computer related problems over the phone
  • Providing end to end solution to customer queries
  • Handled a team of 15 advisors as a supervisor cum subject matter expert.

Education

Bachelor’s degree in Microbiology -

Mumbai University
01.2007

Skills

  • Knowledge of MS Office
  • Worked on Windows and Mac based operating system
  • Work Planning and Prioritization
  • Materials Management
  • Worksite safety
  • Operations supervision
  • Teamwork and Collaboration
  • Effective Communication
  • Employee Training
  • Customer Relations

Personal Information

  • Date of Birth: 09/03/1985
  • Nationality: Indian

Languages

English
Professional
Urdu
Professional
Hindi
Professional

Timeline

Site Foreman

Pyramid Plasterers
06.2023 - Current

Senior Process Associate

Tata Consultancy Services Pvt. Ltd.
08.2014 - 10.2022

Customer Relations Advisor

Tech Mahindra Business Services Ltd.
11.2010 - 03.2014

Senior Support Professional

Stream International Services Pvt. Ltd.
07.2008 - 01.2010

Bachelor’s degree in Microbiology -

Mumbai University

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Najam Ahmed Zulfiqar Abbasi