Nakita Bradley-Parry

• Organised camper loot bags by sourcing and coordinating sponsorship
• Organised regular camp catch-ups for campers and their families throughout the year
• Collaborated with fellow members on key decisions, ensuring alignment with committee goals
• Provided insightful feedback on proposed initiatives, ensuring their successful implementation to future camps

• Enhanced top salesperson's productivity by managing emails, overseeing listing administration, schedules, organising meetings, and overseeing correspondence
• Communicated effectively with potential buyers, vendors, purchasers, and solicitors to provide superior service
• Assisted in admin based tasks to support the overall office where needed

• Loaded listings into VaultRE, ensuring information was accurate and processed in a timely manner
• Processed contracts and communicated effectively with vendors, purchasers, and solicitors via phone and email
• Assisted with a variety of admin based work to assure the service to customers and clients was streamlined

• Provided COVID-19 related advice and Healthline triage services to large quantities of service users each day, handling each call with a strong focus on building rapport, call safety, and call effectiveness
• Adhered to privacy policies and call scripts to consistently achieve call quality standards, handling both inbound and outbound calls on 3 different service lines
• Identified service users who required a clinical call back from a health professional, and facilitated this by using a specialised triage system
• Self-managed responsibilities in a work from home environment and kept up to date as advice guidelines constantly changed
• Monitored call quality and provided direction to advisors in my team by completing call reviews against company criteria, and provided individual constructive feedback to enhance performance and address areas in need of improvement
• Used specialised systems such as Interaction Desktop, Spectrum, IC Business Manager, and Microsoft Teams

• Used POS system to process sales, returns, and online orders
• Gave customers high quality personalised service
• Kept up-to-date with product knowledge
• Eased situations where customer satisfaction was not high
• Worked to meet KPI's and personal goals

• Sat on the executive team to aid the chairperson with budget, recruitment, and lead meetings when required
• Developed ideas on how to contribute to the improvement of youth health in Canterbury and 298's services
• Project managed and hosted a panel event about the Future of Youth Health in Canterbury
• Researched and presented a report on the use of sensory tools and telehealth appointments in the youth health sector
• Received funding for and attended the Involve Conference for people working in the youth development space

• Met facility and national standards by being responsible for personal upkeep of qualification requirements and complying with current facility NOP and EAP's
• Maintained proficiency in first aid skills to execute rescues and follow up treatment when required
• Developed new initiatives to increase staff morale
• Helped train new staff to efficiently complete patrol and maintenance duties
• Diffused elevated situations to maintain a high quality of customer and staff care
• Covered reception shifts which included taking calls, selling admissions and creating customer profiles

• Adapted teaching techniques to combat various group sizes and environment noise
• Specialised in working with students who have diverse needs, such as those with Dysphraxia, Scoliosis, ASD, and ADHD
• Planned lessons by term to ensure student progress and consistency in program delivery
• Participated in regular trainings around behavior management, child psychology, ASD, and teaching techniques
• Aided in training and supporting new staff to confidently deliver afterschool and preschool programs

NCEA Level 3 Achieved August 2019

School Council Co-Chair of Services 2019

NCEA Level 2 Achieved with Excellence (Merit subject endorsement in Mathematics and Biology) September 2018

NCEA Level 1 Achieved with Merit (Merit subject endorsement in English and Science) September 2017