Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements
Interests & Hobbies
Additional Information
Timeline
Generic

Nakita Phillips Beech

Christchurch,Spreydon

Summary

Knowledgeable and experienced Processing Officer with expertise in operating automated parcel sorters and ride on pallet movers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Processing Officer

New Zealand Post
01.2018 - Current
  • Prioritized and organized workload based on risk and severity to meet deadlines.
  • Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
  • Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Collaborated with team members to achieve shared objectives and meet tight deadlines.
  • Continuously improved knowledge of industry trends, regulations, and best practices to enhance overall performance as a Processing Officer.
  • Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Mail Officer

New Zealand Post
11.2017 - 01.2018
  • Collaborated with team members to maintain a well-organized work environment for optimal productivity.
  • Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
  • Provided support during peak mailing seasons ensuring that deadlines were met consistently.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Maintained a clean work environment that was free from clutter allowing for better focus on tasks.

Inwards Goods

Fresh Choice Supermarket Barrington
06.2017 - 11.2017
  • Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
  • Reduced product damages by introducing proper handling techniques and storage procedures.
  • Improved warehouse organization for better workflow and increased productivity.
  • Streamlined inwards goods processes by implementing efficient inventory management systems.

Magazine Keeper

Fresh Choice Supermarket Barrington
08.2016 - 11.2017
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
  • Assisted in the development and execution of promotional campaigns, driving new customer acquisitions and boosting sales revenue.
  • Maintained accurate records of magazine stock to ensure timely reordering and fulfillment of customer requests.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Safely and securely loaded items to prevent damage during transport.

Checkout Operator

Fresh Choice Supermarket Barrington
06.2013 - 11.2017
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new team members on sales software system operation.

Education

Māori Language & Protocol

Te Wānanga O Raukawa
Otaki, NZ

Māori Leadership

Te Hononga Māori Leadership Programme
Indigenous Growth Limited Auckland, NZ
09.2023

Skills

  • Teamwork and Collaboration
  • Decision-Making
  • Pallet Jack Operation
  • Stacking Techniques
  • Sorting Accuracy
  • Conveyor Belt Systems
  • Workplace Safety
  • Staff Management
  • Multitasking and Organization
  • Team Leadership
  • Relationship Building
  • Staff Development and Training

Accomplishments

  • 1st place Checkout Operator of the Year Supermarket competition for Fresh Choice/Super Value 2015
  • 1st Place Checkout Operator of the Year Area competition for Fresh Choice/Super Value 2015
  • 2nd Place Checkout Operator of the Year National competition for Fresh Choice/Super Value 2015

Achievements

  • 1st place Checkout Operator of the Year Supermarket competition for Fresh Choice/Super Value 2015
  • 1st Place Checkout Operator of the Year Area competition for Fresh Choice/Super Value 2015
  • 2nd Place Checkout Operator of the Year National competition for Fresh Choice/Super Value 2015

Interests & Hobbies

Creating a safe and successful future for our youth. Coming from a big family with many siblings who have shaped me into the woman I am, my purpose is to change the cycle. To provide guidance, to be able to offer suitable resources and to put measures in play that contributes to success.

Additional Information

REFERENCES


Ross Rennie

Christchurch Processing Centre Operations Manager

027-626-4539

ross.rennie@nzpost.co.nz


Phillip Anderson

Christchurch Processing Centre Floor Manager

027-282-7767

phillip.anderson@nzpost.co.nz

Timeline

Processing Officer

New Zealand Post
01.2018 - Current

Mail Officer

New Zealand Post
11.2017 - 01.2018

Inwards Goods

Fresh Choice Supermarket Barrington
06.2017 - 11.2017

Magazine Keeper

Fresh Choice Supermarket Barrington
08.2016 - 11.2017

Checkout Operator

Fresh Choice Supermarket Barrington
06.2013 - 11.2017

Māori Language & Protocol

Te Wānanga O Raukawa

Māori Leadership

Te Hononga Māori Leadership Programme

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Nakita Phillips Beech