Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic
Jeannine Basson

Jeannine Basson

Chartwell,Hamilton

Summary

Dedicated Customer Service Representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Recognized for exceptional rapport-building skills and a positive, team-oriented attitude that fosters collaboration. Committed to driving company success by cultivating strong client relationships and contributing to business growth.

Overview

3
3
years of professional experience

Work History

Engineering Administrator

Cal Isuzu
Te Rapa, Hamilton
05.2025 - 08.2025
  • Coordinated engineering project schedules and resource allocation for timely completion.
  • Managed documentation for engineering projects, ensuring compliance and accuracy.
  • Assisted in the development of process improvements to enhance operational efficiency.
  • Supported engineers in preparing reports and presentations for management reviews.
  • Maintained inventory of engineering supplies, ensuring availability and proper documentation.
  • Analyzed existing processes or procedures related to engineering activities to identify areas for improvement.
  • Assisted in the preparation of presentations for customers regarding proposed designs or solutions.
  • Coordinated activities between different departments to ensure efficient workflow.
  • Compiled weekly status reports summarizing progress on various engineering tasks.
  • Processed payroll data using payroll software for accurate employee compensation.
  • Assisted in maintaining employee records and updated personal information regularly.
  • Maintained a clean and organized workspace to facilitate operations.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Representative

One NZ
City Centre, Hamilton
07.2023 - 05.2025
  • Collected deposits or payments and arranged for billing.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Performed quality checks on products and documented discrepancies.
  • Completed team production and productivity level reports for management
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.

Administrator

Extreme Fishing Tackle
Nelspruit, Mpumalanga
04.2022 - 04.2023
  • Aggregated data from various sources into detailed management reviews.
  • Performed a detailed analysis of company expenditures.
  • Answered incoming calls and responded to customer inquiries.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented customer database protocols boosting workplace orderliness.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Managed travel arrangements and accommodations for executive staff and visiting clients.
  • Prepared presentations using Microsoft Office Suite applications.
  • Ensured compliance with health and safety regulations within the office environment.
  • Coordinated updates with clients during scheduled sessions.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Updated databases with new employee information, job changes and terminations.
  • Provided general administrative support to staff members.
  • Identified needs of customers promptly and efficiently.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma - English, Afrikaans, Mathematics Literacy, Life Orientation, Business Studies, Computer Applied Technology, Tourism

ROB FERREIRA HIGH SCHOOL
Mpumalanga, South Africa
01.2021

Skills

  • Strong communication
  • Active listening
  • Patience
  • Empathy
  • Ability to handle complaints professionally
  • Providing excellent shopping experiences
  • Persuasive communication
  • Product knowledge
  • Upselling techniques
  • Cross-selling techniques
  • Meeting sales targets
  • Operating cash registers
  • Operating cash machines
  • Handling refunds
  • Handling exchanges
  • Basic math skills
  • Stocking shelves
  • Organizing shelves
  • Understanding product placement
  • Inventory tracking
  • Restocking
  • Balancing multiple tasks
  • Working under pressure
  • Handling difficult customers
  • Working well with coworkers
  • Working well with management
  • Employee Training
  • Adaptability
  • Customer service
  • Billing support
  • Time management

Volunteer Experience

  • Volunteering at several farmers drought relief projects
  • Volunteered to go out hunting to give the meat to less fortunate people.
  • Volunteered to go to refugee camps to give out clothes and food.
  • Member of the Student Council

Timeline

Engineering Administrator

Cal Isuzu
05.2025 - 08.2025

Customer Service Representative

One NZ
07.2023 - 05.2025

Administrator

Extreme Fishing Tackle
04.2022 - 04.2023

High School Diploma - English, Afrikaans, Mathematics Literacy, Life Orientation, Business Studies, Computer Applied Technology, Tourism

ROB FERREIRA HIGH SCHOOL

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Jeannine Basson