Nalen Singh

Store Manager/Store Owner

Albany Highway Superette & Lotto

Albany, North Shore

01.2003 - 03.2024

Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Established customer service standards and monitored staff compliance.
Organized promotional events to increase product awareness.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Assessed operational efficiency of the store's departments.
Managed daily banking activities such as deposits and withdrawals.
Identified opportunities for cost savings through waste reduction initiatives.
Prepared monthly reports on sales figures, expenses, profits.
Developed relationships with suppliers to negotiate better prices.
Updated POS system with new products and promotional offers.
Planned special promotions or discounts based on market trends.
Provided feedback on marketing campaigns to improve effectiveness.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Analyzed sales data to identify trends and adjust strategies accordingly.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Developed store policies and procedures to ensure customer satisfaction.
Created a unique shopping experience for customers by providing personalized service.
Organized and scheduled staff to maximize efficiency in the store.
Managed inventory levels, restocking shelves as needed.
Maintained records of sales, profits and losses within the store.
Assisted with purchasing decisions based on customer demand and current market conditions.
Implemented marketing campaigns to increase brand visibility and attract new customers.
Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
Resolved customer complaints in a timely manner while maintaining a positive attitude.
Ensured compliance with state and local laws regarding business operations.
Negotiated contracts with vendors to secure best prices for products.
Cultivated relationships with customers to promote repeat business.
Monitored competitor activities to stay informed of industry changes.
Provided training for employees on product knowledge and customer service techniques.
Oversaw the maintenance of all equipment used in the store's operations.
Identified areas of improvement for increased productivity or cost savings initiatives.
Established safety protocols for handling hazardous materials within the store environment.
Welcomed customers and offered assistance with browsing and purchasing needs.
Directed and managed employees to consistently meet performance targets.
Kept team on track by assigning and supervising activities and giving constructive feedback.
Developed team leaders and managers from within to offer employees career development opportunities.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Increased business by developing new marketing and promotional strategies.
Planned promotional campaigns for new products or specials.
Implemented both individual and group training for executive and loss prevention personnel.
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Led startup and creation of operational procedures and workflow planning.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Managed sales presentations to promote product and brand benefits.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

Summary

Overview

Work History

Store Manager/Store Owner

Assistant Manager

Education

High School Diploma -

Skills

Languages

Certification

Affiliations

References

Timeline

Store Manager/Store Owner

Assistant Manager

High School Diploma -

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