Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Nalinda Piyadasa

Nalinda Piyadasa

Auckland CBD,New Zealand

Summary

I am an enthusiastic, self-motivated, and customer focus individual. I am able to work well both in a team environment as well as using own initiative. I also can handle high pressure situations with ease. I enjoy serving customers and helping them at their time of need. I am eager to work for an innovative and progressive organization utilizing the skills I have gained while working for a multinational insurer.

Overview

19
19
years of professional experience

Work History

Manager Motor Claims

Allianz Insurance Lanka Ltd.
01.2018 - Current
  • Set up guidelines and develop Motor Claims Strategy
  • Constant monitoring of key deliverable and take action on deviations in order to achieve set KPIs
  • Attract, retain, motivate and develop the human resources of the division to deliver high levels of performance
  • Consistently achieved key deliverable of the department

Team Lead - Motor Claims

Allianz Insurance Lanka Ltd.
01.2016 - 01.2018
  • Supervise and monitor a team of motor claim handlers
  • Attend to claim disputes and negotiations with customers
  • Liaise with repair shops and suppliers in delivering customer solution
  • Introduced the fast-track settlement process for motor claims
  • Member of the project team set up to evaluate network repair shops

Senior Claim Advisor - Motor Claims

Janashakthi Insurance PLC
01.2006 - 01.2016
  • Handle a portfolio of motor claims from FNOL to claim closure
  • Coordinate repair shops, suppliers and customers to deliver timely claim settlement
  • Handle customer queries and attend to customer requirements throughout the life cycle of the claim
  • Regular interactions with customers from the time of claim lodgment to closure
  • Meeting organizational objectives on claims effectiveness while maintaining high customer satisfaction
  • Consistently meeting SLAs set by the company
  • Has consistently maintained high customer satisfaction ranking and NPS scores
  • Recipient of the 'Employee of the Quarter' award

Education

Diploma - Insurance

Sri Lanka Insurance Institute
01.2011

Executive Diploma - Business Administration

University of Colombo
01.2007

Skills

  • Experience in handling Motor claims end to end
  • Excellent customer service skills
  • Strong communication skills
  • Attention to detail
  • Self-motivated
  • Good listening and negotiation skills
  • Interpersonal skill
  • Proficiency in Word and Excel applications

References

Available on request

Timeline

Manager Motor Claims

Allianz Insurance Lanka Ltd.
01.2018 - Current

Team Lead - Motor Claims

Allianz Insurance Lanka Ltd.
01.2016 - 01.2018

Senior Claim Advisor - Motor Claims

Janashakthi Insurance PLC
01.2006 - 01.2016

Executive Diploma - Business Administration

University of Colombo

Diploma - Insurance

Sri Lanka Insurance Institute

Similar Profiles

CREATE PROFILE
Nalinda Piyadasa