NALINI PRIYA JAYAPAL
Hamilton,New Zealand
Summary
Dynamic and results-driven professional with over 15 years of progressive experience in India Post, specializing in F&A domain, reporting, savings bank, delivery, treasury, customer service, and people management. Adept at leveraging data, tools, and government systems to drive process efficiency, service quality, and organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Postmaster
India Post
04.2011 - 03.2025
- Oversaw complete administrative operations for post office including financial and regulatory compliance.
- Supervised 30+ staff, prepared rosters, scheduled tasks, and delivered performance reviews.
- Managed savings bank accounts, cash operations, delivery tracking, grievance resolution, and client onboarding (KYC).
- Authorized account openings, closures, standing instructions, bills and payments using SAP and Finacle.
- Conducted training and refreshers on new product launches and digital systems including CSC and CRM.
- Directed daily reconciliation, cash book validations, audit controls, stamp stock monitoring, and financial reporting.
Education
Master of Management - Project Management
University of Waikato
01.2025
PGDCA -
Annamalai University
01.2004
B.Com -
DRBCCC Hindu College, University of Madras
01.2002
HSC -
Don Bosco Matric Hr. Sec. School
01.1999
SSLC -
Don Bosco Matric Hr. Sec. School
01.1997
Skills
- Office Administration & Customer Service
- Leadership, Training & Team Management
- Financial Compliance & Budget Monitoring
- Data Entry, MIS Reporting & Bank Reconciliation
- SAP, Finacle, CRM & Post Office Software Expertise
- Document Control, Query Handling & Scheduling
Awards
STAR PERFORMER – POSB, Gold Bond Tranche & CSC (FY 2023–24, 2021–22), BEST PERFORMER – POSB Maha Login Day (Sep 2022), 2nd Place – Achievers Day for Single-Handed SOs (Oct 2021), 1st Position – Divisional CSC Mega Drive (May 2021), Multiple recognitions for CSC, POSB and Savings Bank performance at divisional and circle levels
PERSONAL DETAILS
- Date of Birth: 19 May 1981
- Marital Status: Married
- Passport No: P0494232 (Valid B1/B2 visa till Oct 2029)
Certification
- Jira (in Progress)
- SRUM (in Progress)
Languages
English
Full Professional
Tamil
Native/ Bilingual
Tools/Softwares Used
- Finacle
- SAP
- McCamish
- CSC
- POS
- CRM
- CPGRAMS
- MS Office
- Windows
- JIRA (In Progress)
- SCRUM (In Progress)
Timeline
Postmaster
India Post
04.2011 - 03.2025
Master of Management - Project Management
University of Waikato
PGDCA -
Annamalai University
B.Com -
DRBCCC Hindu College, University of Madras
HSC -
Don Bosco Matric Hr. Sec. School
SSLC -
Don Bosco Matric Hr. Sec. School
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