Nalinthip Khongkaew

• Work with the marketing department to create, formulate, and provides process
  parameters for new product.
  • Maintain basic business through formula optimization (recipe, price, quality)
  • Evaluation of new/alternative raw material in new product development
  • Design and development of new product innovation to satisfy consumer with
  good experiences
  • Provide technical input and align product brief with factory.
  • Initiate prototype development based on product design brief and able to
  implement a production scale-up from kitchen to industrial trial, commission and
  validation.
  • Responsible for developing and maintaining all product specification , and
  technical supporting document and information.

• Drive strategy yearly plan for quality control, quality assurance and research &
  development.
  • Implement food quality and food safety with team since received raw material at
  warehouse & store front, store front, supplier.
  • Implement food quality and safety inspection program.
  • Implement quality assurance and RD procedure and policy.
  • Implement, developed and ensure the new product and raw material comply with
  standards, methods and procedures.
  • Investigate and summary supplier complaint and customer complaint issues.
  • Liaise with relevant department on supplier complaint and customer complaint issue.
  • Provide guideline and technical advice to operation department and warehouse team
  related to quality and food safety.
  • Ensure supplier standard to comply with food safety and quality standard.
  • Ensure consistency in product specifications throughout supply chain and preform
  supplier risk assessment.
  • To create new product process flow, recipe, method and procedure to store front.
  • Perform sensory test each products.
  • Responsible for collaborate with marketing, operation, purchasing and training team
  to develop products.
  • Conduct training about quality products to operation department and warehouse
  (new products and exiting products)
  • Consult on food quality and food safety to operation department,
  warehouse,marketing department and supply chai

• Responsible for supplier audit (food supplier and packaging supplier),
summarize audit result and audit report which supply McDonald’s Thailand.
• Improved audit scores for suppliers which scores lower than the target.
• Responsible for pre-opening food safety and quality audit at new restaurants.
• Investigate and summary (yearly & monthly) supplier complaint and customer
complaint issues.
• Liaise with relevant department on supplier complaint ,customer complaint
and food safety issue.

• Responsible to study the new global specification of agriculture products
(cooking oil, french fries, coffee bean, vegetable, etc.) and adjust the
specification with supplier comply with the global specification.
• Sourcing new supplier with purchasing department, compare specification
and test sample from supplier compare with current.
• Advise and improvement supplier about Global G.A.P. plus add on GRASP.
• Responsible to study, support, develop and maintain about sustainable
system (RSPO&RFA) of supplier which supply McDonald’s Thailand.
• Responsible for social accountability program with suppliers such as yearly
and monthly summarize audit report, advise, pre-audit at factory.
• Summarize and coordinate sensory evaluation program with supplier.
• Conduct mock stock recovery and stock recovery with suppliers in case of
quality or food safety issues.
• Reviewing existing food product spec. and other documents for agriculture
products, dry product and beverage.
• Reviewing product spec. and supporting document of new product in
agriculture product, dry product and beverage product.

• Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
• Reduced defect rates through meticulous inspection and proactive identification of potential issues.
• Monitored testing processes, test development and user acceptance testing.
• Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.

• Responsible for quality of all the raw material and packaging incoming to factory
• Responsible for ensuring that the finish product was in good condition before
shipping to the customer.
• Verify, support, develop, maintain food safety management system of
factory.
• Investigate and summary (yearly & monthly) supplier complaint and customer
complaint issues.
• Liaise with relevant department on supplier complaint ,customer complaint and food safety issue.
• Responsible Physical, Chemical and Microbiology laboratory.
• Responsible for all the raw material and packaging incoming to factory.
• Provide quality assurance policies and procedures for staff.
• Support on-site audits conducted by 3rd party audit.