Namitha Ann Joseph
Summary
I am a highly motivated individual, who has amazing customer service skills and is very reliable. I am very detail oriented and likes to plan ahead to achieve results, in saying that I am very adaptable if there is a curve ball thrown in my direction. I am able to communicate effectively with my fellow team members as well as customers/clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ironic Cafe & Bar
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Beauty Therapist
Pacific Bliss
07.2022 - 09.2022
- Helped customers feel relaxed and comfortable through conversation.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
Team Member
Jooni's
02.2022 - 06.2022
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Front of House Employee
Watson's Eatery
02.2022 - 04.2022
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Front of House
Kenko
02.2021 - 01.2022
- Trained new employees on company procedures, ensuring consistent quality in front-of-house services.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Accomplished multiple tasks within established timeframes.
Crew/Barista
McDonald's
11.2018 - 02.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Checkout Operator
New World
06.2017 - 12.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Education
High School Diploma -
Villa Maria College
Christchurch, NZ12.2017
Skills
- Customer Rapport
- Customer Service
- Computer Skills
- Staff Training and Development
- Team Motivation
- Task Delegation
- Staff Training and Development
- Problem Resolution
- Work Planning and Prioritization
- Time Management
Certification
Manager's Certificate
Section 217, Sale and Supply of Alcohol Act 2012
Hobbies
I have always enjoyed drawing and painting. Recently, I have enjoyed doing nail art. Trying to do intricate details on a small canvas provides a challenge and when the results I hope for are achieved, it's a great feeling,
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Assistant Manager
Ironic Cafe & Bar
10.2022 - Current
Beauty Therapist
Pacific Bliss
07.2022 - 09.2022
Team Member
Jooni's
02.2022 - 06.2022
Front of House Employee
Watson's Eatery
02.2022 - 04.2022
Front of House
Kenko
02.2021 - 01.2022
Crew/Barista
McDonald's
11.2018 - 02.2021
Checkout Operator
New World
06.2017 - 12.2017
High School Diploma -
Villa Maria College
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