Nam Khanh Ha
Auckland,New Zealand
Summary
Customer Service Representative with proven ability to resolve complaints and improve customer satisfaction at Coro Trading NZ Ltd. Expertise in time management and health compliance ensures efficient service delivery. Maintains professionalism under pressure, fostering a positive service environment. Consistently anticipates customer needs to enhance overall experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Coro Trading NZ Ltd
Auckland, New Zealand
11.2023 - 05.2024
- Resolved customer complaints efficiently, ensuring high customer satisfaction.
- Updated system with order specifics, customer details, preferences, and billing information.
- Anticipated customer needs to enhance productivity and service levels.
- Engaged customers in conversation to understand needs and address product inquiries.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Education
High School -
FPT High School
Hanoi, Vietnam01.2022
New Zealand Diploma - Healthcare and Disability Services (Applied Practice) (Level 5)
AGI Education
Auckland, New ZealandSkills
- Time management
- Attention to detail
- Customer service and support
- Health and safety compliance
- Sanitation practices
- Household organization
- Strong work ethic
- Willingness to learn
References
Mary, Gilber, former store manager, bpnewmarket@biznz.co.nz, 0212341535, Coro Trading NZ Ltd
Damien Lapham, former manager, Laphamdr6@gmail.com, 0223475059
Timeline
Customer Service Representative
Coro Trading NZ Ltd
11.2023 - 05.2024
High School -
FPT High School
New Zealand Diploma - Healthcare and Disability Services (Applied Practice) (Level 5)
AGI Education
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