Namrata Sapkota
flatbush,New Zealand
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress, Barista
Green Room Eatery
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kitchen hand/helper
The Chill House and Sport Bar
09.2022 - 05.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
Completed Higher Secondary Education (+2) with CGPA 3.20 in Business Studies -
Gyan Niketan College
Sankhamul, Baneshwor01.2021
Completed Secondary Education Examination (SEE) with A+ grade (3.65GPA) -
Kantipur English Academy School
Gongabu, Kathmandu01.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Cleanliness
- Order Taking
- Safe Food Handling
- Cash Handling
- Menu Recommendations
- Complaint resolution
- Food Running
Personal Information
- Father's Name: Taranath Sapkota
- Mother's Name: Leena Khatiwada
- Date of Birth: 08/31/04
- Gender: Female
- Nationality: Nepalese
- Marital Status: Unmarried
Address
Nijgadh-06, Bara, Nepal, 14 Killarney drive, flatbush, New Zealand
Training
- Veggies cutting, french fries, chicken popcorn, crunchy fried chicken, etc.
- Barista
- Waitress
Timeline
Waitress, Barista
Green Room Eatery
09.2023 - Current
Kitchen hand/helper
The Chill House and Sport Bar
09.2022 - 05.2023
Completed Higher Secondary Education (+2) with CGPA 3.20 in Business Studies -
Gyan Niketan College
Completed Secondary Education Examination (SEE) with A+ grade (3.65GPA) -
Kantipur English Academy School
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