NANCY DEWHIRST LAGUNOWITSCH
Blenheim,New Zealand
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
15
15
years of professional experience
Work History
APAC Project Operations Manager
BT Global Services, Ltd
01.2010 - 01.2011
- Selected and leveraged resources to deploy global customer programmes throughout the APAC region
- Managed regional strategy implementation and had sole accountability for budgets, deployment resources, strategic projects, risk management, and reporting.
Regional Project Director
BT Global Services, Ltd
01.2006 - 01.2010
- Managed regional programmes and collaborated with executive stakeholders to deliver customer-targeting strategies, marketing, partner and supplier contracts, legal and licensing requirements in the UK and Asia.
Strategic Sales Manager
Hitachi Data Systems (Hong Kong)
01.2004 - 01.2006
- Led business development and managed projects for key global accounts
- Managed complex programmes and conducted customer requirements analysis, internal process compliance, financial qualification, and contract negotiation.
Regional Manager, Asia
WebCentral Pty Ltd (Australia and Hong Kong)
01.2001 - 01.2004
- Managed sales, channels, and programmes in the Asia-Pacific region
- Delivered regional market development solutions and established direct and partner sales programmes.
Partner
Olmec Consulting (Australia)
01.1999 - 01.2001
- One of the founding partners of a boutique human resource consultancy
- Grew the business and eventually sold it.
Business Development Manager
Morgan and Banks (New Zealand and Australia)
01.1997 - 01.1999
- Focused on call centre and telephony recruitment.
Project Manager
Effect Management Ltd (New Zealand)
01.1996 - 01.1997
- Managed projects, bids, and conducted business needs review and analysis
- Managed a call centre implementation contract with Prudential Assurance.
Legal Assistant
Dew & Company Lawyers
- Assisted with a wide variety of matters including conveyancing, EPOAs, wills and commercial transactions.
Office Administrator
Marlborough Aero Club
- Managed the day to day administration of the Club’s affairs, compiled and disseminated information to club Membership, liaised with members of the Committee, maintained and updated the MAC website, processed customer and member enquiries, developed and maintained operations manual, managed events, and prepared documents for meetings.
Self-Employed Contractor
- Worked as a Cellar Door Host at Saint Clair Vineyard Kitchen, gave briefings and poured tastings for tour operators and casual guests
- Also worked as a Bartender/Server at Marlborough Aero Club, serving members and their guests
- Additionally, worked as a Duty Manager and Cellar Door Host at Cloudy Bay Vineyards, giving briefings and pouring tastings for tour operators and casual guests.
Business Owner and Certified Yoga Instructor
Laguna Yoga
- Owned and operated Laguna Yoga as a business, also worked as a Certified Yoga Instructor.
Executive Director
New Zealand Chamber of Commerce (Singapore)
- Managed Chamber Operations, worked with the Board of Directors, and led the Chamber activities on a day to day basis
- Managed staff and volunteers, built sponsorship and membership, and handled events management.
Global Project Director
Orange Business Services (Singapore)
- Led a business change transformation programme for BHP Billiton, including development of Statement of Work and business and risk impact assessments
- Managed a geographically distributed, multi-cultural team and ensured stakeholder engagement.
Shared Services Consultant
Study Group (Singapore)
- Developed strategic business implementation plan for creation of a cross-geographical business unit delivering Shared Support services
- Developed and deployed common processes, tools, and best practices based on Lean Six Sigma process methodology.
Global Programme Management, APAC Team Leader
Vodafone (Singapore)
- Reviewed and recommended business process improvements to streamline customer service provision
- Managed and developed a team of customer-facing programme and project professionals.
Evolution Business Delivery and User Adoption
Telstra Global (Singapore)
- Built, implemented, and managed a change framework for strategic programmes in Telstra Global, focusing on cloud-based implementations
- Acted as the primary interface to the Executive and business delivery teams.
Strategic Programme Director APAC
Pearson Technology (Singapore)
- Led the implementation and user migration from legacy license-based technology to Google Apps and Microsoft O365 hosted Cloud services
- Rolled out the Cloud product suite to over 2,000 users in APAC and delivered significant cost savings.
Head of Strategic Programmes
BT Global Services, Ltd
- Directed programme design and execution of business expansion programmes in the Asia-Pacific region
- Managed various programmes including Data Centre Strategy, Cost Reduction Initiative, Mobile Management, and Country Expansion Strategies.
Business Manager, Neuroservices
Auckland Healthcare Services Ltd
- Managed the financial, business, and human resource management for the Neuroservices Unit at Auckland Hospital
- Managed over 70 staff, prepared and managed a budget, and was responsible for equipment tender and purchase, contract negotiation, and interregional negotiations for service delivery.
Associate
Brobeck, Phleger & Harrison, California
- Worked as a corporate attorney, handling various aspects of commercial law including contract negotiation and drafting, initial public offerings, private placements, mergers and acquisitions, and general securities work.
Associate
Stradling, Yocca, Carlson & Rauth, California
- Worked as a corporate attorney, focusing on general commercial law, contract negotiation and drafting, and legal research and writing.
Education
Legal Executive Diploma -
01.2024
Certified Six Sigma Black Belt -
01.2015
Managing Successful Programmes (Practitioner) -
01.2011
Prince2 Project Management (Practitioner) -
01.2008
Accelerated Implementation Methodology (Change Management) -
01.2007
ITIL Information Technology Service Delivery -
01.2005
Juris Doctorate -
UCLA School of Law
01.1992
Language Studies Programme -
University of Salzburg, Austria
01.1988
Bachelor of Arts (Honours) - Liberal Arts
University of Texas, Austin
01.1988
Skills
- Legal Executive Diploma
- Six Sigma Black Belt
- Managing Successful Programmes (Practitioner)
- Prince2 Project Management (Practitioner)
- Accelerated Implementation Methodology (Change Management)
- ITIL Information Technology Service Delivery
- Juris Doctorate
- Language Studies Programme
- Bachelor of Arts (Honours)
- Legal Assistant
- Office Administrator
- Bartender/Server
- Duty Manager
- Business Owner and Certified Yoga Instructor
- Executive Director
- Global Project Director
- Shared Services Consultant
- Global Programme Management, APAC Team Leader
- Strategic Programme Director APAC
- APAC Project Operations Manager
- Regional Project Director
- Head of Strategic Programmes
- Evolution Business Delivery and User Adoption
- Strategic Sales Manager
- Regional Manager, Asia
- Partner
- Business Development Manager
- Project Manager
- Business Manager, Neuroservices
- Associate
- Business Planning
- Regulatory Compliance
- Business Administration
- Project Management
- Customer Service
- Process Improvement
Personal Information
Nationality: New Zealander
Hobbies and Interests
- Gardening
- Cooking
- Yoga (certified yoga instructor)
Affiliations
- Completed Legal Executive Diploma 2024
- Certified Six Sigma Blackbelt 2015 (business process analysis)
- Juris Doctorate UCLA School of Law 1992
- Bachelor of Arts (Honours) Liberal Arts, University of Texas UARIN 1988
Timeline
APAC Project Operations Manager
BT Global Services, Ltd
01.2010 - 01.2011
Regional Project Director
BT Global Services, Ltd
01.2006 - 01.2010
Strategic Sales Manager
Hitachi Data Systems (Hong Kong)
01.2004 - 01.2006
Regional Manager, Asia
WebCentral Pty Ltd (Australia and Hong Kong)
01.2001 - 01.2004
Partner
Olmec Consulting (Australia)
01.1999 - 01.2001
Business Development Manager
Morgan and Banks (New Zealand and Australia)
01.1997 - 01.1999
Project Manager
Effect Management Ltd (New Zealand)
01.1996 - 01.1997
Legal Assistant
Dew & Company Lawyers
Office Administrator
Marlborough Aero Club
Self-Employed Contractor
Business Owner and Certified Yoga Instructor
Laguna Yoga
Executive Director
New Zealand Chamber of Commerce (Singapore)
Global Project Director
Orange Business Services (Singapore)
Shared Services Consultant
Study Group (Singapore)
Global Programme Management, APAC Team Leader
Vodafone (Singapore)
Evolution Business Delivery and User Adoption
Telstra Global (Singapore)
Strategic Programme Director APAC
Pearson Technology (Singapore)
Head of Strategic Programmes
BT Global Services, Ltd
Business Manager, Neuroservices
Auckland Healthcare Services Ltd
Associate
Brobeck, Phleger & Harrison, California
Associate
Stradling, Yocca, Carlson & Rauth, California
Legal Executive Diploma -
Certified Six Sigma Black Belt -
Managing Successful Programmes (Practitioner) -
Prince2 Project Management (Practitioner) -
Accelerated Implementation Methodology (Change Management) -
ITIL Information Technology Service Delivery -
Juris Doctorate -
UCLA School of Law
Language Studies Programme -
University of Salzburg, Austria
Bachelor of Arts (Honours) - Liberal Arts
University of Texas, Austin
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