Nancy Fernandez
Summary
Customer-oriented General and assistant Manager over 10 years of experience focused on maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
15
15
years of professional experience
Work History
General Manager
Little French Cafe
11.2021 - 07.2023
- Opened business
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant /Event Manager
Crave Café
08.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Coordinated schedules and timelines for meeting rooms.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Trained and supervised event staff to complete tasks on time.
Waitress
Atelier Du Fromage
06.2016 - 06.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Sales Representative
Pum Plastiques
05.2012 - 11.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Jewellery Sales Associate
Jean Delatour
09.2008 - 04.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales and customer satisfaction through personalized servicing.
Education
Equivalent NCEA Level 3 With A Diploma in Commerce - Commerce
CFP De Brens
Brens, France06.2007
Skills
- Salary Structure
- New Business Development
- Departmental Operations Management
- Customer Experience
Timeline
General Manager
Little French Cafe
11.2021 - 07.2023
Assistant /Event Manager
Crave Café
08.2018 - 10.2021
Waitress
Atelier Du Fromage
06.2016 - 06.2018
Sales Representative
Pum Plastiques
05.2012 - 11.2015
Jewellery Sales Associate
Jean Delatour
09.2008 - 04.2012
Equivalent NCEA Level 3 With A Diploma in Commerce - Commerce
CFP De Brens
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