Nancy Wu
Auckland,Auckland
Summary
Dynamic Customer Service Trainer at St Pierres Sushi, with strong time management skills balancing 18-20 hours of work with full time study. Leveraging excellent communication and problem-solving skills, I successfully resolved customer complaints and improved service delivery, fostering a collaborative team environment. Committed to reliability, attention to detail, and providing excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Trainer
St Pierres Sushi
05.2022 - 01.2025
- Supported onboarding processes for 15+ new hires by providing guidance on company policies.
- Developed a thorough understanding of company products and services to provide accurate information during training sessions.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Collaborated with team members to enhance service delivery and workflow efficiency.
- Resolved customer complaints promptly, maintaining a positive experience.
Education
Bachelor of Commerce - Accounting
University of Auckland
Auckland, NZ06-2026
High School Diploma -
Macleans College
Auckland12-2022
Skills
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Certification
Diploma in Xero Certificate- 2019
Timeline
Customer Service Trainer
St Pierres Sushi
05.2022 - 01.2025
Bachelor of Commerce - Accounting
University of Auckland
High School Diploma -
Macleans College
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