Hi, I’m
Nancye (Tapi) Caldwell
Social Worker
Paeroa,Hauraki
Overview
21
years of professional experience
27
years of post-secondary education
Work History
Oranga Tamariki - Ministry For Children
Senior Practitioner Social Worker
08.2012 - 11.2024
Job overview
- Maintained up-to-date knowledge of industry trends and best practices, ensuring continued excellence in service delivery.
- Streamlined workflow processes for increased efficiency and productivity within the team.
- Developed and executed strategies that resulted in significant cost savings without compromising quality or service levels.
- Identified opportunities for process improvement, implementing changes that led to increased operational efficiency.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Educated patients and families on health conditions to raise awareness.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Monitored client and whanau conditions and progress to reevaluate treatment.
- Participated in continuing education and professional development to enhance expertise and skills.
- Implemented individualized care plans to improve patient outcomes.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Enhanced team knowledge and skills, leading professional development sessions on current social work practices.
- Conducted comprehensive assessments of client needs, developing targeted action plans for optimal outcomes.
Counties Manukau District Health Board
Youth Mental Health Social Worker
04.2010 - 06.2012
Job overview
- Established trusting relationships with clients through empathetic listening and open communication techniques.
- Maintained detailed case notes and documentation for effective communication with other service providers.
- Conducted thorough assessments of client needs, leading to accurate diagnoses and appropriate intervention recommendations.
- Provided crisis intervention services, successfully deescalating situations and connecting clients with necessary supports.
- Contributed to program evaluation efforts by collecting data on client progress, informing future improvements in service delivery.
- Improved client mental health by implementing tailored therapeutic interventions and case management strategies.
- Enhanced community awareness of mental health resources through outreach initiatives and presentations.
- Assisted families in understanding their loved one''s mental health challenges, providing guidance on how best to offer support during difficult times.
- Led psychoeducational workshops on topics relevant to client populations, empowering individuals with knowledge about their conditions.
- Developed comprehensive treatment plans for clients, resulting in improved well-being and daily functioning.
- Advocated for client rights within the healthcare system, ensuring equitable access to treatment options and resources.
- Participated in ongoing professional development opportunities to stay current on best practices in mental health social work field.
- Coordinated discharge planning processes to ensure seamless transitions from institutional settings back into the community.
- Developed strong professional networks with local service providers, enhancing collaboration and resource sharing for client benefit.
- Collaborated with interdisciplinary teams to provide optimal care and support for clients with complex needs.
- Managed caseloads efficiently, prioritizing urgent matters while maintaining a high standard of care across all cases.
- Connected clients to appropriate resources within the community, promoting independence and selfsufficiency.
- Presented clinical documentation and observations to interdisciplinary team.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Maintained client records to document assessment, treatment plans and progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Developed and implemented treatment plans and modified according to presentation.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Devised and enhanced treatment strategies to promote continued progress.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Assisted in development and implementation of relapse prevention strategies.
- Educated clients and families about dangers of substance abuse and addiction.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Conducted comprehensive assessments of clients to develop individualized treatment plans.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Implemented evidence-based interventions for substance abuse treatment.
- Facilitated group therapy sessions to meet needs of individuals with Psychotic issues.
- Implemented evidence-based practices in counseling sessions, contributing to positive outcomes for individual clients.
- Supervised interns as part of a training program, offering guidance and mentorship to future mental health professionals.
- Facilitated group therapy sessions, fostering a supportive environment for peer connection and shared learning experiences.
Counties Manukau District Health Board Kidz First
Social Worker -Centre for Youth Health
04.2004 - 03.2010
Job overview
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
- Promoted positive youth development by organizing afterschool activities, mentorship programs, and educational workshops.
- Enhanced family relationships by conducting regular home visits and providing support for parents and caregivers.
- Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
- Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
- Built strong professional networks within local service providers to expedite referrals for financial aid, mental health therapy, or housing solutions.
- Supported successful reunification efforts by facilitating family counseling sessions that addressed underlying issues impacting the household dynamics.
- Reduced risk factors for child abuse and neglect by implementing evidence-based interventions and programs.
- Collaborated with medical providers to ensure optimal physical health outcomes for children in care or under supervision.
- Increased school attendance rates through collaboration with teachers, counselors, and families to address barriers to success.
- Streamlined processes within multidisciplinary meetings, fostering a more collaborative environment to discuss case progress and improvements.
- Facilitated smoother transitions between foster homes, ensuring proper documentation and communication among stakeholders.
- Contributed to the development and implementation of policies or initiatives aimed at improving the overall quality of practice within the child welfare system.
- Developed and implemented programs to support children's mental health and well-being.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Documented data and completed accurate updates to case records.
- Lead individualized and group counseling sessions with children and families.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
Education
Manukau Institute TechnologyManukau, Auckland
Bachelor of Arts from Applied Social Work
03.2010 - 05.2011
University Overview
Waikato PolytechnicHamilton, NZ
No Degree from Mental Health Support Diploma Level 1 & 2
03.2005 - 11.2006
University Overview
Aged Care Education (ACE)Auckland, AUK
No Degree from Certificate Core Programme
02.2005 - 11.2005
University Overview
Aged Care EducationAuckland, AUK
No Degree from Dementia Care National Certificate
02.2005 - 11.2025
University Overview
Waikato Institute TechnologyHamilton, NZ
No Degree from Applied Social Work
03.2002 - 05.2002
University Overview
Waikato Institute TechnologyHamilton, NZ
No Degree from National Diploma Social Work
03.2000 - 05.2002
University Overview
Skills
Risk assessments
Care plan development
Therapeutic interventions
Staff collaboration
Care team collaboration
Teamwork and collaboration
Problem-solving
Time management
Multitasking Abilities
Organizational skills
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Task prioritization
Self motivation
Professionalism
Documentation and reporting
Analytical thinking
Coaching and mentoring
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteImportant To Me
Company CulturePersonal development programsPaid sick leaveHealthcare benefitsFlexible work hoursWork-life balanceSummary
I am an enthusiastic, organised person with a strong work ethic. I am highly motivated, results and outcomes driven with a deep commitment to fostering positive change within Whanau, Hapu ,Iwi and community. I am a skilled practitioner with strong focus on achieving results and fostering team collaboration. Known for reliability and adaptability to changing needs. Expertise in client care, case management, and clinical assessments. Strong communication and problem-solving skills valued in high-pressure environments.
Timeline
Senior Practitioner Social Worker
Oranga Tamariki - Ministry For Children
08.2012 - 11.2024
Youth Mental Health Social Worker
Counties Manukau District Health Board
04.2010 - 06.2012
Manukau Institute Technology
Bachelor of Arts from Applied Social Work
03.2010 - 05.2011
Waikato Polytechnic
No Degree from Mental Health Support Diploma Level 1 & 2
03.2005 - 11.2006
Aged Care Education (ACE)
No Degree from Certificate Core Programme
02.2005 - 11.2005
Aged Care Education
No Degree from Dementia Care National Certificate
02.2005 - 11.2025
Social Worker -Centre for Youth Health
Counties Manukau District Health Board Kidz First
04.2004 - 03.2010
Waikato Institute Technology
No Degree from Applied Social Work
03.2002 - 05.2002
Waikato Institute Technology
No Degree from National Diploma Social Work
03.2000 - 05.2002
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