Nandeeta Prasad
Meremere Mercer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Have high value of respect and empathy. People person and strong believer in valuing people and owning up on responsibilities.
Overview
17
17
years of professional experience
Work History
Tax Officer
Fiji Revenue And Customs Service - Gold Card
04.2022 - 02.2024
- Leveraged advanced analytical skills to identify trends and patterns in financial data, enabling proactive identification of potential compliance issues or areas for improvement.
- Analyzed tax issues and made recommendations for remediation to management.
- Identified potential areas of non-compliance through meticulous review of financial documents, safeguarding clients from potential penalties or fines.
- Participated in creation of tax footnotes for public tax filings to improve corporate transparency and credibility.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Advised taxpayers on available deductions and credits, maximizing their returns while maintaining full compliance with tax regulations.
Customer Service Officer
Fiji Revenue And Customs Services
01.2015 - 04.2022
- Ensuring weekly/monthly reports are submitted on a timely basis
- Cashier Duties - Receipting of Customs and Tax payments, Reversal of Receipts, receipt reprints for tax payer's reference
- Reconcile and report keeping for deposits made to the bank on daily basis
- Manual receipting when system is having issues
- Receiving of Applications for Certificate of Exemption for PT and RIWT from Gold Card taxpayers and lodging on their behalf in NTIS for approvals
- Issuing of One Time Login Codes and Resetting of Passwords for Gold Card Taxpayers
- Facilitating and attending to taxpayers requests on Taxpayer portal online service (TPOS) and Customs ASYCUDA system (Stamping and re printing of Customs Entries)
- Processing of Tax Compliance Certificate for Gold Card Companies
- Vetting and approving of tax clearance applications in NTIS
- Tin registration for Sole trader, Individual, Trust, Companies and nonprofit Organizations
- JEDI registration for Gold Card taxpayers
- Attending to telephone, counter and email enquiries
- Data cleansing RIWT and tin verification upon request
- Developing and maintaining good relationship with the taxpayers in order to share and keep abreast with current laws, regulations and practices
- Supporting Gold Card Section (GCS) with initiatives to have an up-to-date risk management framework in place linked to FRCS risk management strategies
- Advising stakeholders on Taxation policies and custom policies
Purchasing Associate
Shangri-La's Fijian Resort Spa
02.2013 - 02.2015
- I assisted our Accounts department in getting invoices for payments from suppliers and working on Food Tenders
- Purchasing of the General Resort Food and beverages, Engineering Department Request and Sports and Recreations Request through Check EAM system
- Liaising with suppliers on getting urgent orders to the resort in time and during emergency
- Monthly in charge of stock take for resort Items.
Customer Service Officer
Vodafone Sigatoka
01.2010 - 12.2012
Accounts Officer
Public Works Department
10.2006 - 01.2007
- Typing of Schedule of Bills, Contribution Schedule for FNPF including the preparation of Payment Vouchers.
Education
New Zealand Diploma Level5 - Diploma in Healthcare, Mental Heath And Disability
12.2024
Graduate Certificate - Advance Certificate In Information Technology
10.2008
Diploma - Banking And Financial Support Services
03.2008
Skills
- Organizational abilities
- Quality Assurance
- Patient Care Quality
- Family Communication
- Oral Hygiene
- Attention to Detail
- Elderly Care
- Room Cleaning and Restocking
- Diabetes Care
- Emotional and Social Support
- Meal Preparation
- Nutrition and Diet
- Emotional Support
Timeline
Tax Officer - Fiji Revenue And Customs Service - Gold Card
04.2022 - 02.2024
Customer Service Officer - Fiji Revenue And Customs Services
01.2015 - 04.2022
Purchasing Associate - Shangri-La's Fijian Resort Spa
02.2013 - 02.2015
Customer Service Officer - Vodafone Sigatoka
01.2010 - 12.2012
Accounts Officer - Public Works Department
10.2006 - 01.2007
AGI Manukau Campus - New Zealand Diploma Level5, Diploma in Healthcare, Mental Heath And Disability
University of The South Pacific - Graduate Certificate, Advance Certificate In Information Technology
New Zealand Pacific Training Center - Diploma, Banking And Financial Support Services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Leadership Experience
- Acted on behalf of my purchasing manager - Shangri - LA's Fijian Resort & Spa monitoring the Resort purchasing and Tenders whenever he was out of the country.
- Organized clean up campaigns for our resort mangroves cleanup projects.
- Received best employee of the month in Resort Recognition on Customer Delight Programs.
Current Education
New Zealand Diploma in Health Care and Mental Disability- level 5, AGI limited Manukau Campus, 04/2022, 02/2024
Previous Experience
- Tax Officer, Gold Card, 04/2022, 02/2024
- Customer Service Officer, Gold Card, 08/2019, 04/2022, Ensuring weekly/monthly reports are submitted on a timely basis, Cashier Duties - Receipting of Customs and Tax payments, Reversal of Receipts, receipt reprints for tax payer's reference. Reconcile and report keeping for deposits made to the bank on daily basis. Manual receipting when system is having issues., Receiving of Applications for Certificate of Exemption for PT and RIWT from Gold Card taxpayers and lodging on their behalf in NTIS for approvals. Issuing of One Time Login Codes and Resetting of Passwords for Gold Card Taxpayers., Lodgment and Batching of all tax returns for data processing., Facilitating and attending to taxpayers requests on Taxpayer portal online service (TPOS) and Customs ASYCUDA system (Stamping and re printing of Customs Entries)., Processing of Tax Compliance Certificate for Gold Card Companies., Vetting and approving of tax clearance applications in NTIS., Tin registration for Sole trader, Individual, Trust, Companies and nonprofit Organizations. JEDI registration for Gold Card taxpayers., Verifying and entering transfer journal requests for all tax types., Attending to telephone, counter and email enquiries. Data cleansing RIWT and tin verification upon request., Developing and maintaining good relationship with the taxpayers in order to share and keep abreast with current laws, regulations and practices., Supporting Gold Card Section (GCS) with initiatives to have an up-to-date risk management framework in place linked to FRCS risk management strategies., Business analysis and risk profiling is also a forte, a task that is carried out daily in my role, Advising stakeholders on Taxation policies and custom policies., Any other duties or advice when requested by Gold Card Principal
- Customer Service Officer Jedi, Gold Card, 03/2015, 07/2019, Verification and vetting of Application for Joint ID Cards., Approving of Tin registration through the BDM portal, Tin Registration for Mobile Visits, outer Island and with other stakeholders e.g., Banks and Ministries, Preparing Customer Service Dashboard for the Team on Monthly Basis, Activation of Deregistered Tin numbers in FITS., Managing stock for the Joint Card Section., Providing accurate information on the application for Joint Id cards and new tin registration, Assisting customers with general taxation queries such as TIN registration, Tax/VAT return lodgments., Conducting awareness on the issuing on Joint card services and requirements to internal and external stakeholders.
- Purchasing Associate, Shangri-La's Fijian Resort Spa, 02/2013, 02/2015, Assisted our Accounts department in getting invoices for payments from suppliers and working on Food Tenders., Purchasing of the General Resort Food and beverages, Engineering Department Request and Sports and Recreations Request through Check EAM system., Liaising with suppliers on getting urgent orders to the resort in time and during emergency., Monthly in charge of stock take for resort Items.
- Customer Service Officer, Vodafone Sigatoka, 01/2010, 12/2012
- Accounts Officer, Public Works Department, 10/2006, 01/2007, Typing of Schedule of Bills, Contribution Schedule for FNPF including the preparation of Payment Vouchers.
References
- Ms. Litiana Sade, Principal Assessor Gold Card Services, Fiji Revenue and Customs Services, 679 324 3264, 679 8387780, lsade@frcs.org.fj
- Mr. Ashwin Nand, Principal Auditor- Audit Section, Fiji Revenue and Customs Services, 679 324 3177, 679 9979651, anand001@frcs.org.fj
- Ms. Linda Boyle, Customer Service Champion, Fiji Revenue and Customs Services, 679 3243030, 679 9982007, lboyle@frcs.org.fj
Training
- Certificate in Progress- Advanced Taxation Course, 2021
- Certificate of Participation - Taxpayer portal online system, 2020
- Certificate of Completion - Ethical Standards & Project Management, 2021
- Certificate of Completion - Customer Service Core Concepts & Methods, 2020-2021
- Certificate of Completion - Corporate Communications, 2019-2020
- Certificate of Completion - Advance Microsoft Excel, 2016-2019
- Certificate of Completion - Business Planning & Analysis, 2019
- Certificate of Completion - In House Taxation Training, 2017
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