Nandhini Muralidharan

Managed and lead a team of tester in verifying and validating the digital identity system of new banking visitors logins. Recognized all critical and non-critical defects for a successful go-live.

Audited and improved the security risk management setup for a logistics client, managed to combine business and architectural design to achieve industrial standard security systems.

Lead the team in creating data pipelines and migrating the data from Oracle using Microsoft Azure and Cosmos DB.

Architected the cloud environment for the digital transformation of the clients e-commerce site in AWS platform using ReactJS, Java, microservices and MongoDB.

Created a catalogue management system for the client using Azure Purview and Python.

Lead the team in developing technology or business proof of concept in efforts to help advance new business capabilities. Hands-on with technical design, build and development of architecture, patterns, distributed systems and system designs.

Collaborating with partners, project managers, senior manager and other cross-functional teams in forecasting the roadmaps, planning the project deliverables and rounding up new business for EY and the clients.

Aggregates key insights/distills information and communicates findings to the community through short reports, article posts, discussions, and webinars with a focus on adding value through content, learning, or facilitating dialogue/greater engagement with teams.

Support departmental initiatives through strategic advising, identifying key resources/service providers, undertaking market research, and performing consulting-style deep-dives to provide critical insights.

Helping the strategy teams by helping them explore/develop/assess ideas related to the technologies they are exploring, in particular immersive technology.

Responsible for coaching the team of developers and business analysts to scale the team for upcoming projects and potential clients.

Experience engaging/working with diverse stakeholder groups to develop relationships of mutual value and collaborate on specific activities.

Grab & Go: Innovated a method for customers to grab & go, new orders from the store without any rep interferences during the pandemic. Reused the telesales framework of in-store pickup to implement curb-side pickup which brought in business for the retail store and also helped the reps to get commission. 96.5% engagement rate for grab & go.

Customer Experience Platform (CXP): Managing team of developers on backend domain services as part of CXP which is a component of the newly reformed architecture, for the unified e-commerce transactions between different business channels. SME for more than four domain services and took out the role as release manager in various sprint releases.

North Star Architecture: Designed and built teams while restructuring the 20 year old architecture to improve customer experience and NPS score. Shaped the team to have a good root-cause analysis culture and delivered 700+ user stories with 0.7% fallout by identifying and fixing 1500+ defects. Create a distributed scalable platform which improves the NPS score from 28 to 33, call reduction from 105M to 90M, increase 2X protection revenue and $180M in accessories revenue.

Ticketon: Organized and managed cross-functional team during project wide hackathon for crunching the production ticket numbers. Recommended new ideas with the help of failure mode and effect analysis of the tickets which helped with the increase in the revenue, customer engagement and rep commission.

Auto-Activation: Optimized the code to design and construct the smart setup framework to automate the device activation failures which reduced the IVR call-ins. Saved 4.3K call-ins and 95.6% success rate.

Smart Setup: Reused the smart setup framework to help decrease the rep-customer transaction time by 48%, previously the customer had to stay with the rep at the store to do content transfer from the old device to the new and also activate all the features and offers added to the order. Campaigned for smart setup framework and led multiple teams to come together to deliver the project which completed 56.4% orders under

Custom Fit: Lead and worked on e2e plug and play application to migrate the data usage app from legacy framework to microservices and ReactJS tech stack. This acted as the proof of concept for the transformation of other components of the retail POS application.

Zero Defect: Scrum master for several teams to deliver user stories with zero defects which was achieved with proper sprint planning, rectifying what went wrong in previous sprints and clearing the impediments on a daily basis for the developers. Kicked off new methods and pipelines for dev testing before code push which led to zero defects in SIT and caused lesser production critical defects.

Go Agile: Trained and created gamified methods to educate the project members to go agile from the waterfall software development. Lead to successful sprint 1 without any hiccups.

Table of Contents: Managed and developed all the enhancement of the TOC module. Scrum master and project manager to coordinate between multiple teams and lead the team to zero defects releases. Lead the data analytics module which was a search engine for success stats and case analysis of lawyers, judges and law firms. Improved performance of the search with proper indexing of the database and writing faster queries.

Data Visualization: Augmented reality/virtual reality software development, integration testing, validation, reporting and database to support educational organizations, Automated data collection , visual data presentation, purchasing data including dashboards and metric monitor