Naomi Elkington
Hamilton,Nawton
Summary
With over 20 years of professional experience at MSD in various roles, my confidence in my strengths, knowledge, and qualifications aligns perfectly with the requirements of this position. Throughout my career, I have continuously developed both personally and professionally, acquiring a wide range of skills that seamlessly transfer to the role of Intervention Officer. One such skill is active empathic listening, which involves attentively listening without judgment to truly understand the feelings, emotions, experiences, and thoughts of whānau. This approach to listening fosters mutual understanding, trust, and uplifts the mana or dignity of others.
Overview
21
21
years of professional experience
Work History
CAPABILITY DEVELOPER
Ministry of Social Development
2020.07 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Analysed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Provided coaching and mentoring to employees.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analysed and evaluated training effectiveness and program outcomes.
- Utilised variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
SERVICE CENTRE TRAINER (secondment)
Ministry of Social Development
2019.08 - 2020.06
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Analysed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Provided coaching and mentoring to employees.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analysed and evaluated training effectiveness and program outcomes.
- Utilised variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
QUALITY SERVICE OFFICER
Ministry of Social Development
2016.11 - 2019.08
- Improved service quality by implementing rigorous checking procedures and protocols.
- Conducted thorough assessments for identifying areas of improvement in system processes.
- Facilitated open lines of communication between different service centre staff and managers, ensuring that all parties were aware of their respective responsibilities concerning quality efforts.
- Promoted a culture of accountability and ownership around quality-related matters, with all team members understanding their role in contributing to the organisation's success in this area.
CHILDCARE CO-ORDINATOR
Ministry of Social Development
2007.03 - 2016.11
- Leveraged and grew positive relationships and partnerships with various external and internal stakeholders e.g community centres, local businesses, government and non government departments/ministries.
- Liaised between parents, case managers, Childcare Centre Managers and administrators in an effort to continue great communication lines.
- Attended professional educational and developmental meetings to support good ongoing relationships with other organisations and childcare centres.
- Provided ongoing support for Childcare Centre personnel through regular meetings and other forms of contact to ensure minimal disruption to services.
- Supported MSD staff recruitment initiatives by providing high-quality technical delivery.
- Promoted a positive learning environment through effective teaching strategies while fostering strong relationships with learners.
- Identified methods and resources to promote case manager success in processing Childcare subsidy assistance for whaanau and clients.
- Built relationships with external stakeholders, and other Childcare Coordinators locally and around the country.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Created, prepared, and delivered reports to various Managerial levels.
- Created and maintained Childcare Centre records and updated internal databases to support efficient and accurate Centre management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist whaanau, Childcare Centres and MSD to achieve the right outcome.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and product-related functions.
CASE MANAGER
Ministry of Social Development
2003.09 - 2007.03
- Maintained accurate documentation on all cases, ensuring compliance with government policies and procedures.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions , sharing insights and expertise with colleagues to optimise client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Adult Teaching Level 4 -
Ministry of Social Development
08.2021
Community Advisor Level 3 -
Ministry of Social Development
08.2014
Skills
- Coaching and Mentoring
- Client Focused
- Continuous Improvement
- Cultural Sensitivity
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Adaptable to Changing Demands
- Professionalism
- Emotional awareness
Work Mobile
(029) 2005533
Work Email
NAOMI.ELKINGTON004@MSD.GOVT.NZ
Volunteer Experience
- Until recently I have volunteered in the community as a parent representative on the Rhode Street School Board of Trustees from 2019 to 2023.
- I have served in various non-paid positions in several auxiliaries as a member of The Church of Jesus Christ of Latter-day Saints over the span of my life.
- I have represented my whaanau, iwi, rohe and kapa Kia Ngawari of Whakatuu (Nelson) at the National Kapahaka Competitions in 1990, 1992 and 1994. Most recently I performed at the Ngahau a rohe in 2021 for Kia Ngawari in Whakatuu.
References
- Aros Stirling-Waterhouse, Team Manager Capability, Ministry of Social Development, (029) 200 6398
- Mr Jarrod Ngaterue (Acting Principal) Rhode Street School, (07) 847 7245
Hobbies and Interests
- Family - Supporting and nurturing my 6 children and 4 mokopuna to thrive and achieve their goals.
- Close friends – I cherish my dear friends and love spending time with them.
- Performing arts - I love participating in and watching Kapahaka
- Reading – I enjoy reading. I have recently read Wayfinding Leadership and currently reading Dare to Lead by Brene Brown.
- Travelling - I love exploring this beautiful country and traveling internationally.
- Basketball – I currently play Social Grade Basketball. Since 2020 I have medalled at the Maori Basketball National competition held annually in Rotorua for 1 of my iwi – Ngati Koata.
- Running - I strive to maintain physical wellbeing and good health by running which helps me grow self discipline.
Timeline
CAPABILITY DEVELOPER
Ministry of Social Development
2020.07 - Current
SERVICE CENTRE TRAINER (secondment)
Ministry of Social Development
2019.08 - 2020.06
QUALITY SERVICE OFFICER
Ministry of Social Development
2016.11 - 2019.08
CHILDCARE CO-ORDINATOR
Ministry of Social Development
2007.03 - 2016.11
CASE MANAGER
Ministry of Social Development
2003.09 - 2007.03
Adult Teaching Level 4 -
Ministry of Social Development
Community Advisor Level 3 -
Ministry of Social Development
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