Naomi Grambin

Crew Member

McDonald's

Dunedin, OTA

01.2021 - Current

Trained new team members on procedures, customer service, and sales techniques.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Kept food preparation area, equipment, and utensils clean and sanitary.
Cleaned and maintained all areas of restaurant to promote clean image.
Became familiar with products to answer questions and make suggestions.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Took orders, prepared meals, and collected payments.
Worked front counter, drive-thru and other areas.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Packaged menu items into bags or trays and placed drink orders into carriers.
Worked well with teammates and accepted coaching from management team.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Collaborated with team members to complete orders.
Accurately operated cash register to process customer payments.
Brewed coffee and tea and changed out drink station syrups.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Prepared salads, soups and sandwiches for customers.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Backed up servers by setting up trays and completing some food deliveries.
Kept kitchen, counter and dining areas cleaned and sanitized.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished serving stations with fresh food and cleaned up spills.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Completed milkshakes and ice cream desserts for customers.
Documented customer orders and conveyed special requests to kitchen staff.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Summary

Overview

Work History

Crew Member

Education

NCEA Level 3, 2 And 1 -

Bachelor Of Science - Microbiology

Skills

Timeline

Bachelor Of Science - Microbiology

Crew Member

NCEA Level 3, 2 And 1 -

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