Naomi Grambin
Student
Dunedin,OTA
Summary
Highly efficient Hospitality worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hospitality worker position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Crew Member
McDonald's
Dunedin, OTA
01.2021 - Current
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
NCEA Level 3, 2 And 1 -
Elim Christian College
Botany Downs, AUK 02.2018 - 12.2020
Bachelor Of Science - Microbiology
University of Otago
Dunedin, OTA 03.2021 - Current
Skills
Cash Handling
Stocking and replenishing
Food running
Food preparation and safety
Performance improvement
Verbal and written communication
Hospitality service expertise
Ordering procedures
Order delivery practices
Interactive communication skills
Product promotion
Beverage preparation
Customer engagement
Kitchen maintenance
Food portioning
POS system use
Cash register operation
Sandwich preparation
Timeline
Bachelor Of Science - Microbiology
University of Otago
03.2021 - Current
Crew Member
McDonald's
01.2021 - Current
NCEA Level 3, 2 And 1 -
Elim Christian College
02.2018 - 12.2020