Summary
Overview
Work History
Education
Skills
Community Engagements
Timeline
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Naomi Stretton

Auckland,AUK

Summary

I am a dedicated and driven professional with a passion for serving others. Recognizing that my priorities have shifted towards my growing family and a desire for a more flexible work-life balance, I am eager to transition from the competitive sales industry. My focus is now on finding opportunities to contribute my operations and management skills in a new environment that resonates with my values and way of life. Excited and ready for new challenges.

Overview

12
12
years of professional experience

Work History

Radio Show Host

Radio Samoa
07.2017 - Current
  • Co-founded the KOKO Samoa Youth Show on Radio Show, (live every Saturday 6pm-10pm) to create a safe and fun platform for Pasifika youth to listen, join and be inspired by.
  • Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
  • Interviewed local and international celebrities to build listener engagement and promote Pasifika talent.
  • Hosted music, news and entertainment segments.
  • Researched topics for comment and discussion.
  • Delivered exceptional programming to audience members by always researching events, hot topics, encouraging stories and programs thoroughly

Operations Manager

Stirling Sports
01.2022 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory from over 20 supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.

Store Manager

Stirling Sports
11.2019 - 12.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales through excellent customer service.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by creating a safe and healthy work environment focused on mutual success.
  • Encourage team to achieve and exceed daily KPI targets, and sales budgets by at least 10%
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Sales Assistant

Pandora
11.2018 - 10.2019
  • Established rapport with customers using active listening and interpersonal skills.
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.

Children's Entertainer

An Enchanted Party
05.2017 - 05.2019
  • Dressed and acted as Disney Princess Moana for kids birthday parties and events
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Collaborated with other entertainers to create engaging acts.
  • Performed live shows at various venues throughout region.

Casual Relief Teacher

Lollipops Educare
03.2017 - 09.2018
  • Helped teachers with classroom activities for play-based and immersive learning.
  • Followed classroom plans by class teacher to support student education
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Supervised lunchroom and recess activities.

Sales Assistant

Divine Collection
03.2015 - 02.2018
  • Greeted customers with a smile and open question in order for them to feel acknowledged and welcomed
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Accounting Intern

KPMG
02.2012 - 12.2014
  • Assisted with month-end closing and reporting duties.
  • Applied principles of accounting to analyze financial information and prepare financial reports.
  • Supported managers and teams with various projects.
  • Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
  • Developed technical knowledge through combination of workplace learning and formal study.
  • Prepared working papers, reports and supporting documentation for audit findings.

Education

University Entrance -

McAuley High School
OTAHUHU, NZ

Graduate Certificate - Maori Performing Arts

Te Wananga O Aotearoa
Mangere, NZ

Skills

  • Customer Service Management
  • Operations Management
  • Team Leadership
  • Relationship Building and Management
  • Outstanding Communication Skills
  • Organization and Time Management Skills

Community Engagements

Player Piano and Choir Master, EFKS East Tamaki

Miss Samoa New Zealand, 2016-2017

Timeline

Operations Manager

Stirling Sports
01.2022 - 10.2023

Store Manager

Stirling Sports
11.2019 - 12.2021

Senior Sales Assistant

Pandora
11.2018 - 10.2019

Radio Show Host

Radio Samoa
07.2017 - Current

Children's Entertainer

An Enchanted Party
05.2017 - 05.2019

Casual Relief Teacher

Lollipops Educare
03.2017 - 09.2018

Sales Assistant

Divine Collection
03.2015 - 02.2018

Accounting Intern

KPMG
02.2012 - 12.2014

University Entrance -

McAuley High School

Graduate Certificate - Maori Performing Arts

Te Wananga O Aotearoa

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Naomi Stretton