Naomi Wilson
Taradale,HKB
Summary
Ko Waikapuanke te maunga
Ko Wairoa Hopupuhongenge Matangirau te awa
Ko Takitimu te waka
Ko Takitimu rāua ko Te Rauhina ōku marae
Ko Ōkaka te urupā
Ko Ngāi Te Apatu rāua ko Kāahu ōku hapū
Ko Ngāti Kahungunu ki Te Wairoa te iwi
He aha te mea nui o te ao?
He tangata, he tangata, he tangata.
This whakataukī has guided my lifelong commitment to serving my whānau, hapū, iwi and wider community.
I am a 45-year-old mother and proud nanny with more than 20 years’ experience across leadership, community engagement, public service, recovery, and operational management.
I bring a calm, compassionate, solution-focused approach and am deeply committed to protecting culture, heritage, people, and the environment.
A highly skilled regional coordinator and strategic advisor with extensive experience in managing complex client portfolios and leading recovery operations.
Adept at fostering collaborative relationships with diverse stakeholders to achieve positive outcomes for communities, with a strong focus on compliance, continuous improvement, and efficient service delivery.
Demonstrates strong leadership capabilities, financial acumen, and cultural competency in navigating multifaceted projects within government and community settings.
Committed to advocacy and uplifting community voices, ensuring that programmes are responsive to the needs of flood-affected whānau and support sustainable recovery efforts.
Experienced in coordinating and monitoring client services with a focus on accuracy and timely service delivery, I excel in managing portfolios with diverse and high-needs cases while building strong relationships across clinical teams and external partners.
My strategic approach integrates process improvement and staff training to ensure compliance and optimise revenue, all underpinned by a dedication to supporting community well-being and achieving sustainable outcomes.
Overview
13
13
years of professional experience
Work History
Kairukuruku Rauemi | Regional Coordinator
Te Amo Atawhai
Gisborne Tairāwhiti, New Zealand
08.2023 - Current
- Supported ACC clients to ensure access to appropriate services and supports.
- Managed portfolio of 75 clients, including one 24/7 kiritaki.
- Oversaw and supported 100+ staff across multiple regions to enhance service delivery.
- Delivered culturally grounded, whānau-centred services within a Māori and Pacific owned kaupapa.
- Ensured services were provided with care, dignity, respect, and cultural understanding.
- Coordinated regional programs to boost community engagement and support services.
- Developed training materials to improve staff compliance and service quality.
- Evaluated community needs through surveys for continuous program improvement.
Principal Advisor (Recovery) | Tūhononga
Wairoa District Council
, New Zealand
10.2023 - 06.2024
- Delivered strategic advice and advocacy to Recovery Manager, enhancing programme effectiveness.
- Led strategic policy development for community engagement initiatives.
- Facilitated stakeholder meetings to gather input on local governance issues.
- Advised on regulatory compliance and best practices for municipal operations.
- Coordinated inter-departmental collaboration to enhance service delivery.
- Developed comprehensive reports for council decision-making processes.
- Mentored junior staff in project management and community outreach strategies.
- Conducted research and analysis to inform policy recommendations for council initiatives.
- Represented the council at regional forums to advocate for local interests and concerns.
- Ensured compliance with all applicable laws and regulations.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Provided guidance to senior management on operational policies and procedures.
- Identified opportunities for process improvement and cost savings initiatives.
- Provided advice on how best to achieve organizational objectives.
- Conducted regular meetings with team members to discuss progress on projects.
- Analyzed financial data and created reports outlining budget projections.
- Oversaw functions of Recovery Hub, including Kaimanaaki Matua and Kaimanaaki teams.
- Ensured alignment across work programmes supporting flood-affected whānau and communities.
- Cultivated relationships with iwi, community groups, and regional and central government agencies.
- Prioritized community needs by ensuring voices were heard in decision-making processes.
- Managed financial delegations, purchase orders, and MagiQ processing for efficient operations.
- Directed Wairoa Recovery Programme initiatives to support local resilience efforts.
- Developed and deepened client relationships.
- Facilitated communication between different departments within the company.
- Created training materials for new employees regarding organizational policies.
- Managed special projects related to the organization's goals.
- Determined customer requirements and built plans accordingly.
- Cultivated and lead successful teams.
- Assisted in developing long-term objectives for the company's growth.
- Evaluated performance of staff members and provided feedback accordingly.
- Developed and executed strategic plans for the organization's operations.
- Resolved conflicts among personnel by providing mediation services.
- Monitored external trends in order to identify potential opportunities.
- Drafted correspondence, memos, presentations, and other documents as needed.
- Oversaw daily activities of various teams within the organization.
- Maintained records of all decisions made during executive meetings.
- Reviewed existing policies and implemented changes as needed.
- Identified areas for improvement in terms of processes and procedures.
- Implemented strategies for improving employee morale across the board.
- Coordinated with other departments to ensure operational efficiency.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Provided ethical, objective and holistic financial planning advice to clients.
- Analyzed wills, insurance policies, and corporate contracts for potential financial risks and opportunities for improvement.
Parliamentary Support / Sole-Charge Electorate Office Manager – Wairoa
Office of Hon. Meka Whaitiri, MP
, New Zealand
01.2013 - 12.2023
- Community & Stakeholder Engagement
- First point of contact for constituents, iwi leaders, Māori organisations, and community groups.
- Managed sensitive and complex issues with professionalism and cultural competency.
- Represented the MP at regional engagements and community forums.
- Office & Executive Management
- Managed the MP’s executive calendar and regional itinerary.
- Oversaw daily office operations, systems, and workflows.
- Recruited, trained, and inducted new staff.
- Administration & Operational Support
- Managed filing systems, reports, newsletters, and parliamentary documentation.
- Completed general accounting, banking, and bookkeeping tasks.
- Screened and managed all correspondence and calls.
- Managed procurement, inventory, and vendor relationships.
- Advanced capability across Microsoft Office Suite.
- Managed daily office operations for a busy parliamentary office.
- Coordinated schedules and meetings for the Member of Parliament.
- Oversaw office supply inventory and procurement processes.
- Implemented filing systems to enhance document organization.
- Assisted in preparing reports and correspondence for public inquiries.
- Trained new staff on office policies and procedures effectively.
- Facilitated communication between constituents and the MP's office.
- Organized community outreach events to engage with local residents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
Skills
- Client coordination and community engagement
- Service delivery and policy development
- Cultural competency and training material creation
- Stakeholder management
- Regulatory compliance
- Project management
- Team building
- Effective communication
- Problem solving
- Process improvement
- Relationship cultivation
- Time management
- Cross-functional coordination
- Best practices implementation
- Patient registration and scheduling
- Budget planning and management
- Discretion and confidentiality
- Data entry and retrieval systems
- Event planning and coordination
- Document control and report writing
- Project support and coordination
- Resource allocation and logistics coordination
- Consulting and business administration
- Permit applications and risk management
- Schedule management and task prioritization
- Staff management and supervision
- Contract management and negotiation
- Administrative leadership in operations management
License - Type
Learner Licence
References
- Benita Tahuri, Wairoa Recovery, 021 258 8508
- MP Meka Whaitiri, 021 226 0634
Governance And Community Leadership
- Trustee / Chair, Te Whakakī Nui A Rua Kahui Post-Settlement Entity, 2019-2024
- Board Member / Deputy Chair, Wairoa Taiwhenua, 2018-2024
- Alternative Board Member (Wairoa), Ngāti Kahungunu Iwi Incorporated, 2020-2024
- Board Member / Chair, Te Rauhina Marae, 2013-2024
Personal Information
Age: 45
Timeline
Principal Advisor (Recovery) | Tūhononga
Wairoa District Council
10.2023 - 06.2024
Kairukuruku Rauemi | Regional Coordinator
Te Amo Atawhai
08.2023 - Current
Parliamentary Support / Sole-Charge Electorate Office Manager – Wairoa
Office of Hon. Meka Whaitiri, MP
01.2013 - 12.2023