Narayani Gautam
Auckland,AUK
Summary
With a strong background in customer service and fashion retail, I bring a client-first mindset, natural communication skills, and a genuine passion for style to the Prada team. I love building real connections not just making sales and take pride in creating a welcoming, high-end experience for every client. I’ve worked in fast-paced retail and customer service environments, where I learned how to stay composed, proactive, and detail-focused, whether I’m handling transactions, supporting back-of-house tasks, or keeping visual merchandising on point. Always eager to learn and upskill, I bring a creative, can-do attitude and thrive in collaborative spaces where team culture matters just as much as results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Christmas Casual Retail Assistant
Cotton On Group
11.2023 - 02.2024
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
Retail Sales Associate
Mobil Whanganui
09.2022 - 08.2023
- Handled daily cash and EFTPOS transactions with precision and accountability
- Delivered excellent customer service in a fast-paced environment, including managing difficult situations calmly and professionally
- Maintained store presentation and cleanliness, aligning with brand standards
- Built strong rapport with regular customers, ensuring a positive and welcoming experience
Retail Assistant
KILT Clothing
11.2021 - 03.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelors of Engineering - Engineering
University of Auckland
Auckland, NZSkills
- Brand awareness
- Adaptable and flexible
- Teamwork and collaboration
- Customer service
- Attention to detail
- Languages: Hindi and English
Certification
- Engineering Competition - University of Auckland 2023
- Rotary National Science and Technology forum 2023
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Passionate about fashion magazines like Vogue and Dazed, staying up to date with trends, designers, and cultural shifts
- Deep interest in luxury fashion and brand identity, especially how labels like Prada influence global style
- Enjoy creating fashion and lifestyle content, blending creativity and personal expression through social media
Timeline
Christmas Casual Retail Assistant
Cotton On Group
11.2023 - 02.2024
Retail Sales Associate
Mobil Whanganui
09.2022 - 08.2023
Retail Assistant
KILT Clothing
11.2021 - 03.2022
Bachelors of Engineering - Engineering
University of Auckland
Similar Profiles
Sean HemmingSean Hemming
Store Manager at Cotton On GroupStore Manager at Cotton On Group
Maisarah Mohd NoorMaisarah Mohd Noor
Salesperson at Cotton On GroupSalesperson at Cotton On Group
Shalom LinoShalom Lino
Operational Manager at Cotton On GroupOperational Manager at Cotton On Group