Narelle Tanimo
Auckland
Summary
Skilled in client relationship building and adept at utilizing Salesforce for streamlined communication. Recognized for managing multiple accounts effectively while fostering team collaboration and delivering exceptional support. Committed to driving positive outcomes through strategic planning and follow-up.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
AMP
11.2023 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
- Created customer support strategies to increase customer retention.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Data Entry, Telephone Interviewer
One Picture
03.2023 - 09.2023
- Reduced order processing time with accurate data entry and prompt communication.
- Reduced errors in billing data entry through implementing automated validation checks.
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Enabled timely report generation by efficiently handling data entry tasks.
- Improved overall project accuracy with diligent attention to detail during data entry tasks.
- Performed data entry operations to update database with customer responses.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Managed and organized documents for data entry tasks.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
Worker in Charge, Team Stylist
Glassons Clothing Store
11.2022 - 01.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Lovisa
06.2022 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Improved customer satisfaction by quickly helping each person find desired items.
Crew Team Member
McDonald's Restaurant
10.2020 - 06.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Recorded orders by answering customer questions and entering requests in system.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Education
High School Diploma -
Westlake Girls High School
Auckland, NZSkills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Salesforce experience
- Team building
- Customer support
- Complaint handling
- Call center experience
- Follow-up skills
- Outbound calling
- Customer service
- Computer skills
- Administration and reporting
Languages
Samoan
Native or Bilingual
Timeline
Client Service Coordinator
AMP
11.2023 - Current
Data Entry, Telephone Interviewer
One Picture
03.2023 - 09.2023
Worker in Charge, Team Stylist
Glassons Clothing Store
11.2022 - 01.2023
Team Member
Lovisa
06.2022 - 10.2022
Crew Team Member
McDonald's Restaurant
10.2020 - 06.2022
High School Diploma -
Westlake Girls High School
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