Narpal Singh
Village Akalgarh ,Tehlsil Nabha
Summary
Proven Dispatcher and Customer Service Crew Member with a track record of enhancing operational efficiency at RPH Transport. Excelled in dispatch coordination and customer relations, significantly improving response times and customer satisfaction. Skilled in Microsoft Office and adept at multitasking, consistently achieving high levels of service delivery through creative thinking and effective team building.
Overview
4
4
years of professional experience
Work History
Dispatcher
RPH Transport
01.2022 - 04.2024
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Crew Member
McDonald's Restaurant
06.2020 - 12.2021
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
Education
High School Diploma -
Cambrian Hanson Northyork
Ontario 01.2020
Skills
Dispatch Coordination
Multitasking
Creative Thinking
Team building
Written Communication
Data Entry
Service Coordination
Customer Relations
Microsoft Office
Additional Information
Canadian driving Class A Licence { Ontario }
IELTS certifiaction
Timeline
Dispatcher
RPH Transport
01.2022 - 04.2024
Customer Service Crew Member
McDonald's Restaurant
06.2020 - 12.2021
High School Diploma -
Cambrian Hanson Northyork
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