NASERI JABEZ BRYCE

Tasks/Responsibilities

• Greeted guests with warmth and professionalism for friendly, helpful service.
• Assists in loading of luggage as directed
• Performed cleaning and maintenance duties as directed.
• Supported the front office team in managing reservations and guest inquiries during overnight hours, contributing to smooth operations.
• Completed sweeping, mopping, and window-cleaning.
• Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
• Assists tour guides regarding any tour group requests and passed on Front office when departure
• Contributed to excellent guest experiences by providing friendly and courteous service during late-night checkins.
• Cleaned and organized building areas as required.
• Provide excellent customer in a professional manner

Tasks / Responsibilities

• Welcome and greet guests upon arrival
• Carried and transported guest luggage for smooth check-in and check-out processes.
• Assisted with loading and unloading of luggage from motor coaches and other vehicles.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, and dining options
• Notified front desk manager of any guest issues in need of additional attention.
• Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
• Cleaned and organized building areas as required.
• Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
• Communicated with coworkers and managers about completed duties.

Tasks / Responsibilities

Ensure providing a constantly supply of clean linens for not only Scenic but both Tewanoi and Heartland hotel, sort all linens ans treat stains and load all laundry in the washer by adding a specified cleaning agents .Maintain Inventory of all cleaning supplies and report to the manager in charge.

• Increased team productivity through effective delegation and supervision of tasks.
• Reduced turnaround time for laundry orders with streamlined processes.
• Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
• Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
• Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
• Managed laundry sorting, washing, drying, and ironing.
• Increased employee performance through effective supervision and training.
• Communicated repair needs to maintenance staff.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Improved laundry efficiency by implementing new sorting and folding techniques.

Tasks / Responsibilities

• Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
• Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
• Supported overall restaurant operations by assisting with opening or closing duties as needed.
• Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
• Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
• Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
• Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
• Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Inspected dishes and utensils for cleanliness.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Met with chef to review daily specials and menu changes.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Taking drinks and meals order and delivered to the guests
• Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.