Nash Rhoda
Glenfield
Summary
Adept at enhancing patient satisfaction and streamlining registration processes, I leveraged my expertise in electronic health records and exceptional organisational skills at Waitemata District Health Board. My proactive approach and dedication to maintaining patient confidentiality significantly improved record-keeping accuracy, contributing to a more efficient and welcoming environment for both patients and staff.
I am a dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my wealth of relevant work experience to your team.
Overview
36
36
years of professional experience
Work History
Administrative Medical Clerk
Waitemata District Health Board
01.2001 - Current
- Coordinate patient scheduling, check-in, check-out.
- Check patient demographic and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to local regulations and medical office policies.
- Streamline patient registration process by implementing efficient filing and data management systems.
- Maintain an orderly reception area which contributes to a welcoming atmosphere for patients upon arrival.
- Improve record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Manage incoming calls efficiently while maintaining a professional demeanour under pressure from high call volumes or challenging situations.
- Contribute to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Participate in periodic training sessions to stay current on best practices within the field of medical administration.
- Provide administrative support to multiple physicians simultaneously while maintaining organisation within busy surgical unit settings.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Provide prompt, polite and professional in-person and telephone customer service.
- Prepare patient charts by gathering and organizing medical records ahead of appointments.
Medical Receptionist
Dr's Chait & Melmed General Practioners
03.1989 - 11.1999
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to South African Medical Council regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate Doctors.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma -
Grassy Park High School
Cape Town, South Africa12-1983
Skills
- Critical thinking
- Professional telephone etiquette
- WDHB compliance
- Effective communication techniques
- Proficient in PIMS
- Patient confidentiality maintenance
- Electronic health records navigation
- Time management mastery
- Patient scheduling expertise
- Appointment coordination
- Administrative support experience
- Positive attitude
- Problem-solving
- Multitasking and organisation
- Team leadership
- Office administration
- Workload management
Timeline
Administrative Medical Clerk
Waitemata District Health Board
01.2001 - Current
Medical Receptionist
Dr's Chait & Melmed General Practioners
03.1989 - 11.1999
High School Diploma -
Grassy Park High School
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