Nashal Ahmed
Mount Roskill,AUK
Summary
Successful store manager with 4 years of experience addressing customer requests and concerns in the retail department. Expert at providing relevant information and options to resolve issues successfully. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Operations Manager
Cemex Concrete Works
10.2022 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Store / Dispatch Manager
NZ MUSCLE
07.2019 - 09.2022
- Conferred with customers to address questions, problems, and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Task delegation and assignment as needed, Monitoring and reporting productivity to warehouse manager.
- Significant experience in retail management.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
Plant Manager and Customer
IMPAL KWALITY CEMENT PRODUCTS
06.2017 - 02.2018
- Collaborating with colleagues to fulfill requirements and Supporting promotional and marketing activities
- Retailing and sales, including stock checks and purchase
- Collaborating in a team to deliver excellent customer service
- Building and maintaining relationships with existing customers and Managing and implementing scheduling facilities.
Education
Graduate diploma - Operations Management And Supply Chain
Unitec
Auckland, NZ04.2019
Bachelors of Business Management -
SDM College of Business Management
India05.2017
Skills
- Strong negotiation and communication skills (Multi-
- Lingual)
- Demonstrated leadership abilities in academic and
- Professional settings
- Excellent multitasking with keen attention to detail
- Customer-focused approach to deliver exceptional service
- Proficient in administrative tasks, Proactive and can-do attitude
- Effective time management skills
- MS Office Expertise
Accomplishments
- Project completion with Gilmour's Auckland in Operational management resulting in cost savings, and efficient inventory.
- Employee of the quarter awards with NZ Muscle for showing exceptional customer service skills.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Operations Manager
Cemex Concrete Works
10.2022 - 08.2023
Store / Dispatch Manager
NZ MUSCLE
07.2019 - 09.2022
Plant Manager and Customer
IMPAL KWALITY CEMENT PRODUCTS
06.2017 - 02.2018
Graduate diploma - Operations Management And Supply Chain
Unitec
Bachelors of Business Management -
SDM College of Business Management
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