Nashek Reginold
Grey Lynn,New Zealand
Summary
Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
10
10
years of professional experience
Work History
Technology Support Engineer
Omnicom
Auckland
01.2024 - 08.2026
- Delivered L1/L2 technical support to ~300 users at the largest Auckland office, including remote and on-site assistance.
- Diagnosed and resolved Wi-Fi faults impacting all meeting rooms and Crestron/Webex devices, improving connectivity and user experience.
- Administered identity and access management in Microsoft Entra ID and Active Directory, overseeing provisioning, group management, licensing, MFA, and Conditional Access policy.
- Managed all incidents, requests, and problem resolutions through established processes. in ServiceNow under ITIL-aligned practice, covering prioritization, SLA tracking, escalation and knowledge documentation.
- Supported endpoint lifecycle management for the macOS/Windows fleet via Intune, Jamf and Autopilot, covering enrollment, configuration, software deployment and retirement.
- Delivered an email domain migration and data retention project for ~300 users across both macOS and Windows devices, with minimal downtime.
- Delivered recurring annual hardware refresh programs, managing device provisioning, user data migration, Microsoft 365 reconfiguration and secure retirement of legacy devices.
- 2026: Led two separate office relocations, each for ~300 users and completed within 48 hours, including relocation and rebuild of AV/meeting-room (Crestron/Webex) setups.
- Acted as key technology liaison, providing seamless support for senior executive needs.
- Supported creative production tooling, including Adobe Creative Cloud, Monotype and Figma, alongside standard Microsoft 365 support.
- Analyzed onboarding request processes across 4 Omnicom sub-agencies and proposed consolidation of technical documentation and processes to standardize practices.
IT & Operations Manager
Service Stream Colombo
, Sri Lanka
06.2020 - 09.2022
- Jun 2020 to Dec 2020: As Operations Manager, grew the entire BPO operation (IT support, finance & accounting, call center) from 4 to 30 members within 6 months to meet client scaling demand.
- Led and managed a multi-department team of up to 30 direct reports across IT support, finance & accounting and call centre functions, with full people-management, hiring and performance accountability.
- Led process improvement initiatives in support operations, facilitating team growth from 4 to 30 members.
- From Mar 2021: Transitioned the team to a fully remote support model as COVID-19 impacted operations, managing remote user onboarding/offboarding, device management and staff training.
- Delivered remote L1/L2 IT support for Heartscope Limited across six Melbourne sites, covering Windows, Microsoft 365, Active Directory, 3CX and networking/printers.
- Managed the escalation process for support operations, serving as senior technical point of contact for unresolved client issues.
- Oct 2021: Supported implementation and migration of new booking and reporting systems, by enhancing operational capabilities for the client.
- Supported a clinical booking system, a VMware remote access environment and cardiac imaging/diagnostic applications.
- Colombo-based multi-service BPO (IT support, finance & accounting, call centre) delivering outsourced operations to Australian enterprise clients
IT Support Technician
Ninehearts Imaging (Pvt) Ltd
, Sri Lanka
08.2016 - 07.2017
- Supported Windows workstations, Windows Server, Microsoft 365, Kodak scanning hardware/software, and HP Latex printing systems to ensure seamless operation and user satisfaction.
- Administered Synology NAS file storage, optimizing data accessibility and security for users.
- Provided imaging and printing services to clients, facilitating efficient document management and delivery.
Process Associate / Training Specialist
Finplex Solutions Limited
, Sri Lanka
08.2023 - 11.2023
- Delivered onboarding training programmes for new-hire support staff, enhancing their integration and performance in a financial-services BPO environment.
- Developed training programs to enhance employee performance and engagement.
- Facilitated workshops on best practices in financial services for staff development.
- Evaluated training materials for relevance and effectiveness in meeting company needs.
Receptionist
Accor
Doha, Qatar
09.2022 - 01.2023
- Managed front desk operations and welcomed guests at a global hospitality leader.
- Facilitated efficient room booking processes for guests. and handled guest inquiries efficiently and professionally.
- Operated multi-line phone system to direct calls and messages promptly.
- Supported FIFA World Cup 2022 accommodation programme in international hospitality and guest services using Hotelogix property management system.
Data Research Analyst
Techome Technologies
, Sri Lanka
01.2019 - 03.2020
- Analyzed competitive, sales, and pricing data for technology products across multiple distributors and retailers to inform pricing strategies and market positioning.
- Analyzed large data sets to identify trends and insights for project development.
- Collaborated with teams to gather and verify data from multiple sources.
- Utilized advanced software tools for data visualization and reporting tasks.
Customer Support Executive
Konnect BPO
, Sri Lanka
08.2018 - 12.2018
- Resolved customer enquiries via phone and email through CRM, identifying upsell opportunities for the sales team.
- Addressed customer complaints through effective communication. through effective communication and problem-solving skills.
- Provided assistance to customers with their inquiries. with inquiries and provided product information.
- Managed customer accounts and updated information in the database.
Receptionist (Part-time)
Drift BNB
, Sri Lanka
07.2017 - 02.2018
- Managed front desk operations and greeted guests promptly at Drift BNB.
- Coordinated check-in and check-out processes for all guests efficiently.
- Provided front-of-house guest service and administrative support, ensuring positive visitor experiences.
- Answered phone calls and responded to inquiries about reservations and services.
Education
Postgraduate Diploma - Information Technology
Qualifi Ltd
Sri Lanka01-2024
Higher National Diploma - Computing and Software Development
Cardiff Metropolitan University
Sri lanka01-2018
G.C.E Advanced Level -
St. Benedict's College
Sri lanka01-2015
Skills
- AV systems setup
- Incident management
- Endpoint management
- User onboarding
- Hardware provisioning and maintenance
- Remote support
- Troubleshooting diagnostics
- Process improvement
- Project coordination
- Team leadership
- Windows Server
- Crestron, Cisco Webex
- Application assistance
- Identity management
- Mobile device management
- Active Directory management
Personal Information
Title: Technology Support Engineer | Systems Support Engineer | EUC Specialist
LANGUAGES
English (Professional) | Tamil (Native) | Sinhala (Fluent)
Accomplishments
- Delivered a ~300-user email domain migration and data retention project across mixed macOS/Windows devices, with minimal downtime.
- Led two full office relocations in 2026, each for ~300 users, completed within 48 hours including AV and meeting-room rebuilds.
- As Operations Manager, grew an entire multi-service BPO operation (IT support, finance & accounting, call centre) from 4 to 30 members within 6 months, supporting an Australian healthcare client across six Melbourne sites.
- Provided L1/L2 technical support to ~300 users at the largest of the group's three Auckland offices, with remote and on-site support extending to the other two sites, across both macOS and Windows.
Timeline
Technology Support Engineer
Omnicom
01.2024 - 08.2026
Process Associate / Training Specialist
Finplex Solutions Limited
08.2023 - 11.2023
Receptionist
Accor
09.2022 - 01.2023
IT & Operations Manager
Service Stream Colombo
06.2020 - 09.2022
Data Research Analyst
Techome Technologies
01.2019 - 03.2020
Customer Support Executive
Konnect BPO
08.2018 - 12.2018
Receptionist (Part-time)
Drift BNB
07.2017 - 02.2018
IT Support Technician
Ninehearts Imaging (Pvt) Ltd
08.2016 - 07.2017
Postgraduate Diploma - Information Technology
Qualifi Ltd
Higher National Diploma - Computing and Software Development
Cardiff Metropolitan University
G.C.E Advanced Level -
St. Benedict's College