Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashreeza Ashik

Auckland,New Zealand

Summary

I am a hard working , honest proactive and strive to carry out my responsibilities to the utmost of my abilities. I communicate effectively with others and can work well both individually and in a team. I love meeting new people and I am a fast learner. I like experiencing new challenges that come across. I can work under pressure and take pride in what I do.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Harvey Norman Manukau
09.2019 - Current
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.

Customer Service Agent

Air Chathams
05.2019 - Current
  • Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions
  • Confidently making airport announcement on pa
  • Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening
  • Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress
  • Checked weather reports and delivered updates to pilots in preparation for diversion to other airports
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Assistance Project Manager

Keyline Homes and Projects Ltd
07.2017 - 02.2019
  • Communicate and follow up with clients about specific projects and their goals
  • Generate invoice for clients bases
  • Prepare wriĴen estimate for clients base one labor, materials, and products and other expense
  • Help with subdivision and council enquiries

Franchise Owner

Jainking
11.2011 - 07.2018
  • Calculated net income and adjusted strategies to increase income and boĴom-line profits
  • Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
  • Monitor businesses and clients that they efficiently and effectively are provided needed service while staying in the budgetary limits
  • Handling sites complaints and ensure the clients a satisfied with the service we provide
  • Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities

Machine Operator

Danone Nutricia
02.2015 - 07.2017
  • Monitored machines in operation to detect malfunctions and identify product defects
  • Read and interpreted operation and parameter sheets to effectively complete each job
  • Maintained and ensured accurate and timely completion of log books and inspection reports
  • Documented daily production data and submiĴed accurate, timely logs to keep management up to date on activities
  • Monitored feed and speed of machines during machining process
  • Comprehended and carried out routine or complex job specifications and requirements

Lab Assistant

Danone Nutricia
02.2015 - 06.2017
  • Maintained inventory and equipment in a neat and professional manner
  • Completed administrative support work to maximize laboratory efficiency
  • Demonstrated testing procedures and equipment to new laboratory personnel
  • Accurately recorded and reported test results according to established procedures
  • Performed highly complex tests on clinical specimens for diagnostic purposes
  • Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control

Cashier/Customer Service Representative

Countdown
02.2007 - 01.2009
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs
  • Increased customer satisfaction through friendly and professional communication
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Reduced errors by reconciling cash drawer before and after each shift
  • Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs

Education

NZQA Level 3 -

Aorere College
Auckland

Nursing level 3 and 4 - Nursing

Australian Nursing & Training Services
Sutherland, NSW

Level 3 and 4 - Administration and Technology

Te WānangaAotearoa
Auckland
01.2019

Skills

  • Teamwork
  • Leadership
  • Excellent Customer Services
  • Time Management
  • Self-management
  • Continuous Learning
  • Money Management
  • Communication
  • Passionate
  • Motivated

Timeline

Customer Service Manager

Harvey Norman Manukau
09.2019 - Current

Customer Service Agent

Air Chathams
05.2019 - Current

Assistance Project Manager

Keyline Homes and Projects Ltd
07.2017 - 02.2019

Machine Operator

Danone Nutricia
02.2015 - 07.2017

Lab Assistant

Danone Nutricia
02.2015 - 06.2017

Franchise Owner

Jainking
11.2011 - 07.2018

Cashier/Customer Service Representative

Countdown
02.2007 - 01.2009

NZQA Level 3 -

Aorere College

Nursing level 3 and 4 - Nursing

Australian Nursing & Training Services

Level 3 and 4 - Administration and Technology

Te WānangaAotearoa

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Nashreeza Ashik