Nasrina Stuart
Alexandra,OTA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Guest Service Agent
CPG Hotels NZ
05.2022 - 12.2022
- Managed hotel bookings, reservations, and reception duties.
- Supported local businesses and other tourist-oriented spots by promoting events to hotel guests.
- Streamlined check-in processes for increased efficiency.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Covid Advisor
Whakarongorau Aotearoa
12.2021 - 05.2022
- Trained to handle Covid Welfare and Covid Inbound lines, providing vital Covid-19 advice to communities through telehealth services.
- Maintained up-to-date knowledge and regulations, ensuring accurate advice was provided to the public at all times.
Customer Relationship Manager
Crow's Nest Zanzibar
12.2018 - 12.2019
- Managed customer accounts, reservations, and services at a busy restaurant, bar, and accommodation facility
- Maintained positive relationships with clients, ensuring their satisfaction and repeat business.
- Developed and implemented standards for staff to provide consistent service to customers.
Marketing & Sales Representative
Samsung Kenya
09.2014 - 12.2017
- Responsible for B2B marketing and general sales of Samsung devices and accessories
- Handled cash transactions, prepared invoices, and social media marketing.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated new leads through networking and attending industry events.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
Personal Assistant
Kilifi County Government
11.2014 - 02.2015
- Personal assistant to the County Secretary of the Kenyan local government.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Aided executive in tasks such as scheduling appointments, managing mail, and other administrative tasks.
- Served as point of contact between clients and managerial staff.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
International Movement Leader
Changemakers-UK/Kenya
06.2013 - 09.2014
- Responsible for program quality and delivery, providing program strategy support and financial management
- Managed budgets and funding, ensuring efficient and effective program delivery.
Department Head & Lecturer
Kilifi College of Accountancy
05.2013 - 12.2013
- Head of Department Community Development and Management, responsible for ten staff in the department.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Conducted regular risk assessments to identify potential threats to the department''s operations or projects, developing contingency plans as needed to mitigate risks effectively.
- Led regular meetings with teaching staff to convey important operational information and new targets.
- Lectured diploma students on community development and management courses.
Volunteer Peer Educator
Kilifi Organization of Peer Education
05.2013 - 09.2013
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Conducted thorough research on various subjects to create accurate, informative materials for educational purposes.
Intern
Postal Corporation of Kenya-Mombasa
07.2011 - 09.2011
- Worked in three main sections of the HR department: Administration, Discipline, and Welfare.
- Gathered, organized and input information into digital database.
- Developed organizational skills through managing multiple tasks simultaneously.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Ministry of Youth Affairs & Sports Kilifi
04.2011 - 06.2011
- Supervised the county youth project aimed at providing employment opportunities, and trained youths on basic entrepreneurial skills
- Supervised the elections of the National Youth Council in Kilifi County.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Research Assistant
Pwani University
02.2011 - 03.2011
- Collected and analyzed data for a coconut project funded by the National Council for Science and Technology
- Maintained up-to-date records of research activities and results for future reference.
Education
Bachelor of Arts - Sociology And Economics
Pwani University
Kilifi, Kenya 04.2013
Kenya Certificate of Secondary Education
Ribe Girls High School
Kenya 11.2008
Skills
Problem-Solving
Teamwork and Collaboration
Telephone Etiquette
Project Management
Outstanding communication skills
Administrative Support
Computer Skills
Fast Learner
Creative and Resourceful
Interpersonal and Social Skills
Operations Support
Recordkeeping
Volunteer Experience
Kilifi Organization of Peer Education, Volunteer (Part time), 05/01/13, 09/30/13, Coordinated volunteers and conducting peer education and outreach programs to in-school and out-of-school youth.
References
- Mr. Phillip Stuart, Operations Manager Monte Christo Winery, Phillip.stuart@gmail.com
- Margaret Wanjiku, Samsung Galaxy Mobile & Accessories ltd, Nairobi, +254725394699, Maggienganga19@gmail.com
- Nnamdi Andersen, Whakarongorau Aotearoa Covid Supervisor, 0273864063
Timeline
Guest Service Agent
CPG Hotels NZ
05.2022 - 12.2022
Covid Advisor
Whakarongorau Aotearoa
12.2021 - 05.2022
Customer Relationship Manager
Crow's Nest Zanzibar
12.2018 - 12.2019
Personal Assistant
Kilifi County Government
11.2014 - 02.2015
Marketing & Sales Representative
Samsung Kenya
09.2014 - 12.2017
International Movement Leader
Changemakers-UK/Kenya
06.2013 - 09.2014
Department Head & Lecturer
Kilifi College of Accountancy
05.2013 - 12.2013
Volunteer Peer Educator
Kilifi Organization of Peer Education
05.2013 - 09.2013
Intern
Postal Corporation of Kenya-Mombasa
07.2011 - 09.2011
Intern
Ministry of Youth Affairs & Sports Kilifi
04.2011 - 06.2011
Research Assistant
Pwani University
02.2011 - 03.2011
Bachelor of Arts - Sociology And Economics
Pwani University
Kenya Certificate of Secondary Education
Ribe Girls High School
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