Nastajia Bourke
Wellington,Stokes Valley
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to team members. Proven ability to identify customer needs, resolve conflicts and build strong relationships with internal and external key stakeholders. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Advisor - Compliance and Contract Management
Kainga Ora - Homes And Communities
10.2020 - Current
- Built and maintained relationships with internal key stakeholders to provide ongoing support with Fire and Compliance
- Facilitated communication and collaboration between departments to help teams function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Compiled required documentation to keep contracts compliant with Fire Evacuation Legislative obligations. requirements.
National Business Manager
Optimation Group, Presto Resourcing Limited
03.2019 - 09.2020
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Key Account Coordinator
Wormald
11.2018 - 02.2019
- Built and maintained strong client relationships to drive fire and compliance legislative obligations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Junior Project Manager -Retail/Commercial Fit Outs
Forme Project Management
02.2018 - 09.2018
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
- Applied knowledge of industry best practices to improve project management processes.
- Provided excellent quality assurance to customers to promote best value possible for customer budget.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
Construction Project Manager
Th1nk Project Management Consultancy
08.2016 - 07.2017
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Kept sites compliant with H & S, state, and local regulations to prevent unnecessary risks.
- Improved cost control through effective allocation of subcontractors and site resources.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Coordinated plans and specifications and mitigated risks with implementation of strict safety protocols.
- Obtained building and specialty permits from local jurisdictional agencies.
- Put together estimates, specifications and other project documents.
Group Sales and Marketing Manager
Good Group Hospitality
08.2014 - 12.2015
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
No Degree - Professional Certified Wine Course - Sommelier
New Zealand School of Wine
Auckland10.2012
Associate Degree - Anthropology And Japanese Linguistics
Hakuho Women's College
Japan04.2001
Skills
- Presentations and Public Speaking
- Relationship Building
- Strategic Planning
- Compliance Requirements
- Problem solving
- Time management
- Project management
- Conflict resolution
Additional Information
When I am not working and keeping our Kainga Ora customers safe, I am a full time Volunteer Qualified Firefighter serving my Stokes Valley Community. Engaging with local agencies to support and drive better outcomes for our people.
Languages
Japanese
Native or Bilingual
Timeline
Advisor - Compliance and Contract Management
Kainga Ora - Homes And Communities
10.2020 - Current
National Business Manager
Optimation Group, Presto Resourcing Limited
03.2019 - 09.2020
Key Account Coordinator
Wormald
11.2018 - 02.2019
Junior Project Manager -Retail/Commercial Fit Outs
Forme Project Management
02.2018 - 09.2018
Construction Project Manager
Th1nk Project Management Consultancy
08.2016 - 07.2017
Group Sales and Marketing Manager
Good Group Hospitality
08.2014 - 12.2015
No Degree - Professional Certified Wine Course - Sommelier
New Zealand School of Wine
Associate Degree - Anthropology And Japanese Linguistics
Hakuho Women's College
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