Nastarshia Rua Brown
Kelston ,AUK
Summary
Customer-focused and results-driven team player with a positive attitude, dedicated to providing exceptional service across retail, cleaning, and catering roles. Known for reliability and a strong work ethic, I’m quick to learn, adaptable to new challenges, and committed to enhancing customer satisfaction and operational efficiency. My background in catering has strengthened my ability to work under pressure, connect with people, and anticipate client needs—all while maintaining a high standard of quality. Passionate about helping others and driven by a love for hands-on work, I bring a friendly, supportive approach to any team. I find fulfillment in making a positive impact through my work, whether it’s through delivering excellent service or improving day-to-day operations.
Overview
5
5
years of professional experience
Work History
Catering Staff Member
Chasing The Yum
Various Locations , AKL
11.2022 - Current
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Prepared food for events, following recipes and instructions from the catering manager.
- Set up banquet tables and chairs in accordance with event specifications.
- Providing Māori fusion foods at events, including Love Soup, Auckland Art Gallery, Matariki Night, Pacifica etc
- Managed food presentation and customer service in high-energy settings
Customer Service Team Member
Bunnings Warehouse
New Lynn, AKL
03.2023 - 04.2023
- Consistently met sales targets and received positive customer feedback for product knowledge
- Worked independently for half of the shifts, taking on additional responsibilities such as managing inventory orders and handling paperwork for filing upstairs, which improved operational efficiency
- Organised and displayed products effectively to meet customers needs, resulting in enhanced customer satisfaction and streamlined process
- Provided exceptional customer service in the Garden and BBQ departments, assisting customers product selection and inquiries
- Resolved customer complaints in a timely manner.
Customer Service Team Member
Bunnings Warehouse
Botany , AKL
03.2022 - 02.2023
- Greeted customers and provided prompt, courteous service.
- Responded to customer inquiries via phone, email and in-person.
- Assisted customers with product selection and ordering processes in the Garden and BBQ departments
- Maintained merchandise displays, ensuring a clean and organised environment
Cleaner/Housekeeper
Formosa Golf Resort
Beachlands, AKL
11.2020 - 12.2021
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Managed the cleaning of guest rooms and facilities, ensuring high standards of cleanliness and presentation
- Organised laundry services and maintained inventory of cleaning supplies
- Worked overtime and handled administrative tasks, including filing paperwork and performing end-of-day checks
Cleaning Staff Member
Private Clients
Various Locations , AKL
08.2019 - 10.2020
- Swept, mopped and vacuumed floors in all areas of the building.
- Cleaned and sanitized bathrooms, replenished supplies and cleaned mirrors.
- Dusted furniture, window sills, baseboards and other surfaces.
- Assisted with maintaining cleanliness in private properties, working alongside my nan to meet client expectations
- Delivered strong cleaning and organisational results across multiple locations
- Demonstrated flexibility by adapting to different cleaning environments and tasks
- Development effective cleaning techniques and prioritised client satisfaction
Skills
- Allergy awareness
- Food safety knowledge
- Food Storage
- Multitasking in time management
- Customer service excellence
- Proficiency with retail technology & point-of-sales systems
- Knowledge of plant care and maintenance
- Detail-oriented and reliable
- Problem-solving in challenging situations
- Organisational skills & merchandising
- Chemical Handling
- Health and Safety Regulations
- Interior and exterior cleaning
Timeline
Customer Service Team Member
Bunnings Warehouse
03.2023 - 04.2023
Catering Staff Member
Chasing The Yum
11.2022 - Current
Customer Service Team Member
Bunnings Warehouse
03.2022 - 02.2023
Cleaner/Housekeeper
Formosa Golf Resort
11.2020 - 12.2021
Cleaning Staff Member
Private Clients
08.2019 - 10.2020