Nasya Lafaele
New Lynn,Auckland
Summary
I'm an experienced call center representative currently seeking to join an organization where I can work part time casual office base and or remotely from home and utilize my years of experience providing client satisfaction whilst meeting KPI's for the company.
Overview
10
10
years of professional experience
Work History
R.A.T Advisor
CBG Health Research
Remote WFH, Auckland
03.2022 - Current
- Assisting callers with reporting RAT results as well as any other RAT queries
- Navigate multiple systems ensuring accurate information is recorded
- Ensuring KPIs are met as well as maintaining excellent customer service
- Ensuring I check all Teams chats and update for any new advice
COVID VACCINATION ADVISOR
Atlantis Healthcare
Remote WFM, Auckland
08.2021 - 04.2022
- In and Outbound calls
- Navigate multiple systems
- Ensuring accurate information is recorded
- Assisting service users with any technical device issues
- Providing information updates
- Sourcing information for service users
- Working remotely from home Monitoring team chats and emails
Personal Insurance Consultant
IAG NZ, AMI & STATE
Sylvia Park , Auckland
02.2016 - 01.2019
- Crossed trained with both AMI & STATE Insurance
- Ensuring that accurate information on insurance polices are given to customers
- Navigating multiple systems for both State & AMI customers
- Managing on average 40-45 calls daily
- Underwriting Insurance policies
- Discuss with customers on telephone and provide information on company’s products and services
- Analyze customers complaints and recommend solution's
- Communicate changes or adjustments in policies
- Taking customers credit card details for insurance payments
Market Research (Telephone Interviewer)
UMR Research
04.2014 - 04.2016
- Conduct paper and computer based interviews with high degree of accuracy and integrity
- Ability to type a minimum of 40 words per minute
Microfiche/filing Clerk
Iron Mountain Penrose
Penrose, Auckland
01.2009 - 12.2012
- Answer questions about records and files
- Assign and record or stamp identification numbers or codes in order to index materials for filing
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements
- Enter document identification codes into systems in order to determine locations of documents to be retrieved
Education
Certificate Level 5 in Business Administration -
BEST Pacific Training Institute
Skills
- Bilingual (fluent English & Samoan)
- Excellent listening and comprehension
- Self-motivated
- Customer focused mindset
- Proficiency with Microsoft Office; Particularly in Excel, Word and Outlook
- Flexible and Adaptable
- Highly organized, reliable and punctual
- Friendly and efficient phone manner with effective communication skills
- Ability to remain calm and objective in all situations
- Ability to quickly identify and resolve client problems
- Able to work autonomously and in a team environment
- Comprehensive written and verbal communication skills
Timeline
R.A.T Advisor
CBG Health Research
03.2022 - Current
COVID VACCINATION ADVISOR
Atlantis Healthcare
08.2021 - 04.2022
Personal Insurance Consultant
IAG NZ, AMI & STATE
02.2016 - 01.2019
Market Research (Telephone Interviewer)
UMR Research
04.2014 - 04.2016
Microfiche/filing Clerk
Iron Mountain Penrose
01.2009 - 12.2012
Certificate Level 5 in Business Administration -
BEST Pacific Training Institute
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