Natalia Amiton
Auckland
Summary
- Organized and detail-oriented recent graduate New Zealand Institute of Studies with in a Business Management level 7
- Over 4 years experience in customer service field.
- Demonstrated ability to research and resolve customer complaints in timely manner.
- Hands-on experience in responding to correspondence and complaints.
- Bilingual: Good command over verbal and written English and Russian.
- Computer: Strong knowelege in Outlook, Microsoft Office, Photoshop
Overview
26
26
years of professional experience
Work History
Potter, Clay Artist, Art-Therapist
AMI Pottery Studio (amipottery.com)
01.2021 - Current
- Mentored junior potters and children in honing their skills, fostering professional growth within the studio environment.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized feedback from clientele to continuously improve products and processes, leading to a more refined pottery collection over time.
- Managed inventory of raw materials and finished products, maintaining adequate stock levels while minimizing waste.
- Collaborated with fellow artists on special projects, resulting in unique pottery creations and increased sales.
Counseling Psychologist
Psychea.nz
11.2020 - Current
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Implemented cognitive-behavioral techniques tailored towards each client''s specific symptomatology while monitoring progress throughout treatment duration.
- Enhanced patient well-being through the integration of mindfulness-based interventions and relaxation techniques into therapeutic sessions.
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
Sales Adviser
ARI AUCKLAND LTD.
02.2017 - 05.2017
- Company Overview: The Loop Duty Free
- Customer Service
- Driving Sales
- Cash Handling/Eftpos
- Merchandising and sharing Product
- Knowledge of extensive range of Duty Free products
- The Loop Duty Free
- Successfully sold more than 3489 liquids and luxury cosmetics products in the 3 months
Senior Customer Service
Factory Alfa
07.2014 - 10.2016
- Company Overview: Designer Furniture Manufacturer
- Oversee our customer service team
- Manage and train Customer Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- On-board new employees and train them based on your expertise and skill set
- Designer Furniture Manufacturer
- Resolved customer complaints by identifying problems and taking appropriate corrective action – Resulted in 50% increase in sales department’s efficiency
- Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers
- Integrated a complex customer feedback system that took feedback and complaints from customers in order to manage the system better
Psychologist
Regional Hospital for Children
06.2012 - 12.2013
- Company Overview: Department of Child Oncology and Haematology
- Developed and provided therapeutic play programmes for children
- Worked as a member of the professional healthcare team
- Helped children to cope with anxieties and feelings
- Supported parents and children via psychological methods such as art therapy, psychodramma
- Department of Child Oncology and Haematology
- Improved the general background of mood of children and their parents
Editor (Advertising)
Advertising Place
06.2004 - 03.2011
- Company Overview: Advertising trade magazine
- Negotiated advertising contracts
- Inspected layouts, which were sketches or plans for an advertisement
- Initiated market research studies and analyze their findings
- Developed pricing strategies for products to be marketed, balancing the goals of the organisation against customer satisfaction
- Met with clients to provide marketing or technical advice
- Directed the hiring of advertising-promotions and marketing
- Advertising trade magazine
- I always fulfilled my plan
- I found permanent advertisers
- Attracted famous people to the promotion of our magazine
Dance Fitness instructor
Fitness club X-Fit
08.1999 - 03.2004
- Registered new members
- Developed dance programs
- Exercise, dance and fitness instruction
- Basic office administration
- Choreographed and memorized each dance for all classes
- Provided a high level of energy and enthusiasm for an enjoyable workout
- Acquired many regular students and multiple new clients for the gym
- Created a positive community setting
Education
NLP Master Practitioner Course
Centre of Excellence
Online Course 11-2024
Pottery
Clay Centre
Auckland, NZ06-2019
DIPLOMA IN BUSINESS -
New Zealand Institute of Studies
07.2017
PGDip PSYCHOLOGY -
Institute for Postgraduate Studies in Medicine and Management
03.2012
BA - Physical Education
Kuban State Academy of Physical Training Education and Sports
06.1999
Skills
- Artistic expression
- Texture application
- Stoneware production
- Kiln firing
- Sculpting abilities
- Surface decoration
- Hand building
- Underglaze painting
- Functional pottery
- Clay preparation
- Wheel throwing
- Pottery design
- Teamwork and collaboration
Timeline
Potter, Clay Artist, Art-Therapist
AMI Pottery Studio (amipottery.com)
01.2021 - Current
Counseling Psychologist
Psychea.nz
11.2020 - Current
Sales Adviser
ARI AUCKLAND LTD.
02.2017 - 05.2017
Senior Customer Service
Factory Alfa
07.2014 - 10.2016
Psychologist
Regional Hospital for Children
06.2012 - 12.2013
Editor (Advertising)
Advertising Place
06.2004 - 03.2011
Dance Fitness instructor
Fitness club X-Fit
08.1999 - 03.2004
DIPLOMA IN BUSINESS -
New Zealand Institute of Studies
PGDip PSYCHOLOGY -
Institute for Postgraduate Studies in Medicine and Management
BA - Physical Education
Kuban State Academy of Physical Training Education and Sports
NLP Master Practitioner Course
Centre of Excellence
Pottery
Clay Centre
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