Summary
Work History
Education
Skills
Timeline
Generic

Natalia Haira

Nelson,NSN

Summary

I am a compassionate and dependable individual with experience in customer service and checkout operating. I have the ability to enhance customer satisfaction through effective communication and problem-solving skills. I am experienced in maintaining organized checkout areas and efficiently processing transactions, ensuring a positive shopping experience for all.

I am kind and caring and have experience working with elderly patients and those in the dementia ward.

I have excellent time management and multitasking skills. I am great at following instructions, a fast learner and have experience working in both individual and team settings.

Work History

Caregiver

Ross Home & Hospital
2018 - 2019
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Mitre 10 Mega
Dunedin, OTA
2015 - 2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Cashed up tills at the end of the day, prepared tills and checkouts for the following day.
  • Handled website orders, collected the products, and ensured they were packed and secured. Ordered the courier.

Checkout Operator

Mitre 10 Mega
2015 - 2017
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Te Reo Maori

Open Polytechnic

Queens High School
Dunedin, OTA
2015

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Verbal and written communication skills
  • Active listening
  • Safety awareness
  • Fast learner
  • Clear communication
  • Team player
  • Basic computer skills
  • Cashier knowledge

Timeline

Caregiver

Ross Home & Hospital
2018 - 2019

Customer Service Representative

Mitre 10 Mega
2015 - 2017

Checkout Operator

Mitre 10 Mega
2015 - 2017

Te Reo Maori

Open Polytechnic

Queens High School

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Natalia Haira