Natalia Patel
Lower Hutt,WGN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ANZ Bank New Zealand
, Wellington
04.2021 - 06.2024
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
Front of House Server
Dandelion Cafe
Petone, Wellington
08.2018 - 12.2020
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Adhered to health and safety regulations when handling food items.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Appointment Scheduling
- Microsoft Outlook
- Customer Service
- Staff Training
- Team Development
- Problem Resolution
- Positive and professional
- De-Escalation Techniques
Accomplishments
- ANZ Star of the Year Award - I received this award in my first year working for ANZ. Always demonstrating ANZ's values, taking on extra work loads to prepare my team for meetings, training new staff members, handling escalations and help to grow the wider business.
Certification
- Digital Marketing Workshop at Chambers of Commerce, Hutt Valley.
Timeline
Customer Service Representative
ANZ Bank New Zealand
04.2021 - 06.2024
Front of House Server
Dandelion Cafe
08.2018 - 12.2020
Similar Profiles
Santhosh SekarSanthosh Sekar
Technical Architect / Solution Design at ANZ Bank New Zealand / HCLTechTechnical Architect / Solution Design at ANZ Bank New Zealand / HCLTech
CHARLOTTE PERASCHARLOTTE PERAS
Banking Consultant at ANZ Bank New ZealandBanking Consultant at ANZ Bank New Zealand
Pauline Godinet FidowPauline Godinet Fidow
Senior Banking Consultant at ANZ Bank New Zealand and AustraliaSenior Banking Consultant at ANZ Bank New Zealand and Australia
Yoshani PereraYoshani Perera
Senior Personal Banker : ANZ Bank From 02/2018 at ANZ Bank New ZealandSenior Personal Banker : ANZ Bank From 02/2018 at ANZ Bank New Zealand
Nawal NtseleNawal Ntsele
Cashier at Morningside PharmacyCashier at Morningside Pharmacy