Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Timeline
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Natalia ROARO

Summary

I'm a designer with extensive experience in customer service, administrative and managerial roles. My professional journey has taken me across diverse sectors, including retail, real estate, electrical manufacturing and education. Beyond my core expertise, I have successfully contributed to various projects in different fields such as restaurants, photography, childcare and cleaning services. I'm a committed, goal-oriented and versatile individual dedicated to ongoing personal development and excelling in diverse professional environments.

Overview

5
5
years of professional experience

Work History

General Assistant

Coronation Lodge
10.2023 - 10.2023
  • Assisted guests during their stay
  • Received and registered reservations in system (Preno)
  • Responded to telephone, email and in-person customer inquiries
  • Helped between departments (reception, housekeeping, kitchen) when necessary
  • Ensured health and safety regulations were followed
  • Procured supplies for the next day's activities

Store Manager

Cactus Outdoor
06.2023 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures
  • Assisted in hiring, training, and mentoring new staff members
  • Created promotional materials and displays
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained an outstanding store condition and visual merchandising standards
  • Managed the store's KPIs
  • Reported issues to higher management
  • Dealt with customer queries and complaints and ensured high levels of customer satisfaction through excellent service
  • Ensured store compliance with health and safety regulations
  • Updated and maintained financial records and reports, including sales reports, banking, payroll, and expenditure

Assistant Property Manager

Arx Communities
11.2022 - 03.2023
  • Created and distributed marketing materials to attract new tenants
  • Distributed notices and announcements to current tenants
  • Followed up on applications from prospective clients
  • Maintained accurate records of all resident and tenant correspondence and documentation
  • Promptly and appropriately addressed tenant complaints, calling in support services when necessary.
  • Reported any problems or issues to the head manager

Multiple Roles

Self-employeed
04.2019 - 09.2022
  • Childcare provider for various families
  • Freelance photographer
  • Independent graphic designer for local projects: created content for social media and advertising
  • Housekeeping services
  • Server staff for a Latin American restaurant

Education

Bachelor of Industrial Design -

Tecnologico De Monterrey
Mexico
2014

Skills

  • Customer Service
  • Problem-Solving
  • Interpersonal Communication
  • Teamwork
  • Time Management
  • Quick and Adaptive Learner

Technical Skills

  • Adobe Suite: Photoshop, Illustrator, Lightroom
  • Microsoft Office: Word, Excel, PowerPoint
  • Retail Express
  • Rent Manager
  • Preno

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

General Assistant

Coronation Lodge
10.2023 - 10.2023

Store Manager

Cactus Outdoor
06.2023 - 09.2023

Assistant Property Manager

Arx Communities
11.2022 - 03.2023

Multiple Roles

Self-employeed
04.2019 - 09.2022

Bachelor of Industrial Design -

Tecnologico De Monterrey

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Natalia ROARO