Natalie Christensen
Whangarei,NTL
Summary
Dynamic Office Manager with a proven track record at Laser Electrical Whangarei & Bream Bay, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined processes and improved team morale. Adept at account reconciliation and fostering strong relationships, ensuring seamless communication and support across departments.
Overview
10
10
years of professional experience
Work History
Office Manager
Laser Electrical Whangarei & Bream Bay
Whangarei
03.2016 - Current
- Customer service- taking all calls allocating them to correct jobs person, entering jobs and booking them in from start to finish and then invoicing and debt collecting
- Managed scheduling and appointments for staff to optimize resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions daily to ensure balanced budgets. Paying all 20ths.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Allocating stock to correct jobs and electrician's who were
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic. Understanding that the right personality can be key.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently. Service manager as well as office.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making. Covered their roles while away.
- Improved team morale and cohesion with regular team-building activities and open communication channels. Has a great relationship with employers and teammates.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed payroll for eighteen employees every week.
- Cleaning offices, bathrooms, kitchen daily/ weekly.
- Ensuring Bars were readily stocked with clients and employees favourite beverages and snacks.
- Fleet management- ensuring all eighteen vehicles have current WOF, RUC, servicing & repairs
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Customer relations
- Administrative support
- Account reconciliation
- Credit and collections
- Relationship building
- Staff management
- Event coordination
- Schedule management
- Problem-solving
Timeline
Office Manager
Laser Electrical Whangarei & Bream Bay
03.2016 - Current