Summary
Overview
Work History
Skills
Certification
References
Hobbies and Interests
Timeline
TruckDriver

NATALIE COPESTAKE

Auckland,Auckland

Summary

I am a honest, empathetic caring and patient individual. Reliable well organised, punctual. A team player who is able to work on my own initiative. I am passionate about helping people and support Tangata whaiora to live as independently as possible by implementing effective programmes to help develop skills and abilities that allow them to participate in their local community. Comfortable working in one-to-one situations with people of varying levels of disability and all ages. Seeking a role with a Quality Support Provider where I can contribute to help people reach their potential and lead full filled lives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Duty Manager

Lynn-Avon United AFC
04.2021 - Current
  • Manage day-to-day operations of the bar, ensuring efficient service and compliance with alcohol regulations.
  • Hold License Controller Qualification (LCQ) to oversee the sale and supply of alcohol.
  • Replenish stock and ensure all items are available and properly stored.
  • Serve customers professionally while maintaining a safe and friendly atmosphere.
  • Balance takings at the end of each shift, ensuring accurate accounting and financial records.
  • Supervise staff during shifts, providing guidance and support when needed.

Community Support Worker

Te Kotuku Ki Te Rangi
02.2019 - Current
Residential Care (Current Role)
  • Provide 24/7 support to Tane in a residential setting, focusing on mental health recovery, addiction support, and the development of daily living skills.
  • Collaborate closely with clinical teams,whanau and external agencies to ensure Tane receives holistic care tailored to their needs.
  • Manage and de-escalate challenging behaviors, ensuring a safe and supportive environment for both kaimahi and Tangata whaiora.
  • Monitor medication, manage appointments, and assist with health care plans in collaboration with medical professionals.
  • Implement therapeutic and recreational activities aimed at promoting well-being, social skills, and community integration.
  • Maintain accurate documentation and reports, ensuring all records meet compliance with health and safety regulations and organizational policies.
Community Care
  • Supported individuals in their own homes, promoting independence and recovery through personalized care plans.
  • Provided emotional and practical support to Tangata whaiora supporting them achieve personal goals, navigate social services, and reintegrate into the community.
  • Conducted home visits to assess living conditions and ensure Tangata whaiora environments were safe and conducive to their mental health recovery.
  • Liaised with social workers, healthcare providers, and whanau to coordinate care and advocate for Tangata whaiora rights and needs.
  • Supported Tangata whaiora with budgeting, accessing community resources, and building their support networks.
  • Facilitated meaningful activities and outings to enhance Tangata whaiora's quality of life, offering a break from their usual routines.
Respite Care
  • Delivered short-term, high-quality support to Tangata whaiora during caregiver breaks, ensuring continuity of care.
  • Provided a stable and comforting environment, alleviating stress for both Tangata whaiora and their whanau during temporary stays.
  • Assisted with personal care, medication management, and daily activities, ensuring that Tangata whaiora maintained their routines and well-being.
  • Supported individualized care plans to cater to each Tangata whaiora's specific needs during their respite period.
  • Monitored whaiora progress and communicated any changes to whanau and permanent caregivers, ensuring seamless transitions back into regular care.

COMMUNITY SUPPORT WORKER

Hohepa Auckland
05.2015 - 07.2018
  • Provide individualised support to the client, organise programmes in consultation with the day services, support client's in maintaining their personal hygiene, administer medication as per the procedures, ensure that Client's physical, emotional and spiritual needs are met in conjunction with other day service and residential co-workers, providing information and support to the families, monitor, evaluate, and record client progress with respect to treatment goals, supervise or direct other workers who provide services to clients or patients.

SUPERVISOR

THE COFFEE SHOP - HIGH STREET AUCKLAND
05.2013 - 08.2013
  • Providing excellent Customer Services, staff rosters, cash handling, opening and closing of store, staff training, overseeing general running of the store, enforce safety and sanitation regulations, observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards, confer with management or subordinates to resolve worker problems, complaints, or grievances.

BARTENDER

GLENORA RUGBY LEAGUE CLUB
03.2010 - 11.2012
  • Customer service, cash till and eftpos experience, stock and replenishment, check identification of customers to verify age requirements for purchase of alcohol, basic food preparation, open and closing of the bar, health and safety, clean glasses, utensils, and bar equipment, balance cash receipts, attempt to limit problems and liability related to customers' excessive drinking.

FOOD AND BEVERAGE ASSISTANT

HOTEL GRAND CHANCELLOR
04.2009 - 09.2010
  • Train workers in food preparation, and in service, sanitation, and safety procedures, greet and seat guests, present menus and wine lists, compile and balance cash receipts, supervise and participate in kitchen and dining area cleaning activities, check with customers to ensure that they are enjoying their meals, collect payments from customers, serve food or beverages to patrons.

BARTENDING

TWENTY FOUR SEVEN BAR AND CASINO
01.2008 - 01.2009
  • Mix ingredients to prepare cocktails and other drinks, plan, organize, and control the operations of a cocktail lounge or bar, serve snacks or food items to customers, attempt to limit problems and liability related to customers' excessive drinking, balance cash receipts, clean glasses, utensils, and bar equipment.

RETAIL SALES/COUNTER MANAGER

FARMERS
01.2000 - 01.2008
  • Resolve customer complaints regarding sales and service, determine price schedules and discount rates, confer with potential customers regarding equipment needs, review operational records and reports to project sales, monitor customer preferences, prepare budgets and approve budget expenditures, provide customer service by greeting and assisting customers.

Skills

  • Knowledge of health and safety procedures
  • Deals sensitively with people of different backgrounds and cultures
  • Listens to others and anticipates others concerns and feelings
  • Works with others to co-operatively accomplish objectives
  • Problem solving, Uses logical, systematic reasoning to understand, analyse and resolve problems
  • Proven Leader
  • Planning and Organising
  • Remains emotionally positive and calm under pressure, able to deal with setbacks in an objective manner

Certification

  • Level 4 Certificate Mental Health & Addictions
  • Level 3 Certificate Health, Disability & Aged Support (core competences)
  • Comprehensive Workplace First Aid Certificate Valid until 21.05.2026
  • Full Drivers Licence
  • Food Handling/Hygiene 167 Certificate
  • Liquor Licence Controller Certificate Unit 4646

References

  • Cam Gray, Chairperson Lynn-Avon AFC 021-774-114
  • Sarah Fawcett,Te Kotuku Ki Te Rangi, AUCKLAND, Registered Social Worker 09 8200045, 022-038-8537
  • Kathy Beazley, Moko Services, AUCKLAND, Registered Social Worker 022-028-8689
  • Karen Hammond, HOHEPA AUCKLAND, Management, 09 8292178, 022-068-3864
  • Simone Ruckett, HOHEPA AUCKLAND, Community Participation Service Manager, 09 8292178, 021-119-5554

Hobbies and Interests

  • Sports
  • Family
  • Socialising
  • Meeting new people
  • Music
  • Cooking

Timeline

Duty Manager

Lynn-Avon United AFC
04.2021 - Current

Community Support Worker

Te Kotuku Ki Te Rangi
02.2019 - Current

COMMUNITY SUPPORT WORKER

Hohepa Auckland
05.2015 - 07.2018

SUPERVISOR

THE COFFEE SHOP - HIGH STREET AUCKLAND
05.2013 - 08.2013

BARTENDER

GLENORA RUGBY LEAGUE CLUB
03.2010 - 11.2012

FOOD AND BEVERAGE ASSISTANT

HOTEL GRAND CHANCELLOR
04.2009 - 09.2010

BARTENDING

TWENTY FOUR SEVEN BAR AND CASINO
01.2008 - 01.2009

RETAIL SALES/COUNTER MANAGER

FARMERS
01.2000 - 01.2008

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NATALIE COPESTAKE